TAMS CLIENT ENGAGEMENT DIRECTOR

Location
Durham, NC
Posted
May 16, 2018
Institution Type
Four-Year Institution

diversity employer



TAMS CLIENT ENGAGEMENT DIRECTOR
SON-FACULTY AND STAFF

Duke University School of Nursing

General Purpose: Responsible for managing and coordinating the selling of licenses of the Teaching Assignment Management System (TAMS) software. Conduct market analysis, sales and service activities in support of the launch, introduction and sustainability of TAMS. Primary responsibility for oversight of TAMS revenue growth for DUSON. Responsible for meeting or exceeding client license goals as established by DUSON. Develop and implement a comprehensive and effective plan for the TAMS sales team to engage potential licensees and secure their agreement to license TAMS. Lead the new licensee onboarding process and serve as the point person for licensee communications. Engage existing licensees to secure license renewals prior to expiration dates. Responsible for oversight and supervision of the Client Engagement Manager(s) and his/her grouping of assigned prospects and licensees. In addition, position is responsible for directly selling TAMS licenses and onboarding licensees for his/her own grouping of prospects and licensees. Supervisor: Assistant Dean, Communications, Marketing and Business Development

Essential Duties:
  • Develop and implement comprehensive strategies to identify prospective higher education customers for the TAMS product.
  • Build and execute a strategic sales plan for themselves and the Client Engagement Manager to achieve annual revenue targets.
  • Manage client/prospect inquiries ensuring timely and accurate responses.
  • Develop sales and marketing materials in collaboration with TAMS and DUSON Marketing & Communications teams.
  • Engage prospective clients via telephone, email, web and (when needed) in person meetings to educate and facilitate the sales process (includes trade shows). Some out of town and overnight travel required.
  • Manage all aspects of the sales close process (including proposal and contract development)
  • Serve as the primary point of service escalation and relationship management for customers including pre-sales, pre-implementation and post implementation activities, keeping TAMS team members properly informed.
  • Manage and document sales pipeline including forecasts, prospect details, current opportunities and future planned activities for themselves and the Client Engagement Manager
  • Work with other TAMS team members to identify product problem areas, new features, added value/revenue opportunities.
  • Supervise the Client Engagement Manager to ensure alignment with overall sales strategy.

The previous statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Strongly Preferred Experience & Skills:
  • Five years of previous software sales and customer service experience and 2 years of sales staff supervisory.
  • Ability to perform software sales, marketing and client engagement functions and achieve revenue goals.
  • Strong interpersonal skills and an ability to build rapport with customers.
  • Previous sales experience and an organized approach to work.
  • Hardworking with a strong work ethic.
  • Previous experience working as a client relationship manager or a track record of managing client relationships.
  • Experience in an academic environment.
  • Excellent presentation and facilitation skills.
  • Ability to work independently and make sound and timely decisions is a must.
  • Ability to multi-task; excellent organizational, planning and prioritization skills required.
  • Self-starter and self-motivated
  • Relationship-building skills at all levels with customers and prospect organizations
  • Effectively communicate technical information to non-technical audiences.
  • Proficient knowledge of Microsoft Office software, particularly Outlook, Word, Excel, and PowerPoint.


Requisition Number
401412787

Location
Durham

Duke Entity
MEDICAL CENTER

Job Code
2166 TAMS CLIENT ENGAGEMENT DIRECTOR

Job Family Level
15

Exempt/Non-Exempt
Exempt

Full Time / Part Time
FULL TIME

Regular / Temporary
Regular

Shift
First/Day

Minimum Qualifications

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Education

Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program.

Experience

Work generally requires six years of experience in public relations, marketing, sales and promotions, media, advertising or a related field to acquire skills necessary to manage a comprehensive and diversified marketing program. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Auto req ID

100081BR

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, genetic information, gender, gender expression, gender identity, national origin, race, religion, sexual orientation, or veteran status.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

PI102451812

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