Senior Community Services Officer II

Job description

Hyde Park Campus

81709 Avp Safety And Security

About the Unit
The Department of Safety & Security (DSS) encompasses Emergency Management, Environmental Health & Safety, Professional Accountability, Campus Safety, Transportation & Parking Services, and the University of Chicago Police Department (UCPD). The department is a unit within the Office of Legal Affairs, reporting to the Vice President for Legal Affairs. The department is tasked with the development and implementation of comprehensive safety strategies that serve the university community, strengthen collaborations between the DSS and students, faculty, staff and neighbors, and are appropriately aligned with institutional values and priorities. The University of Chicago campus is part of Chicago's Hyde Park neighborhood, which contains a significant amount of off-campus university property. In addition to the students housed on campus and in the areas adjacent, more than a third of the University's staff resides in areas surrounding the campus, and more than 50% of the University's faculty resides in the Hyde Park area. By long tradition, the University works with the city of Chicago providing safety and security options in Hyde Park and the surrounding neighborhoods. The School Safety Officer, under the general supervision of the Director of Security, performs a variety of duties in providing a safe learning and work environment for students, staff, and visitors and protecting property. The School Safety Officer serves as a link between law enforcement and the school, school administration, teachers, parents, and students.

Job Information

Job Title:

Senior Community Service Officer (CSO) II –University of Chicago Charter School

Job Summary:

Under the direction of the Director of Security, assist students, staff, and visitors of an elementary and high school environment and maintain a safe and secure environment for the entire Charter School community. The University of Chicago Charter School campuses are located in neighborhoods adjoining but outside of the University's footprint. The University of Chicago Charter School campuses are public charter schools serving primarily students and families who reside in these adjoining neighborhoods. Deliver police security services including conducting foot patrol and providing a presence on school grounds, participation in the investigation of incidents in coordination with School Administrators, maintaining accurate and up-to-date reports, providing security and emergency training and being supportive of the mission of the Schools by recommending security strategies and assisting with special duties and projects.

Job Responsibilities:

  • Reports violations of Federal, State, and Local criminal laws and ordinances, and assists school officials with the administering of education and administrative regulations regarding student conduct.
  • Prevents juvenile delinquency through close contact with students and school personnel.
  • Patrols campus area on foot, checking for fires, vandalism, suspicious activity or persons, safety/fire hazards and reports circumstances to appropriate unit for correction or follow-up actions.
  • Provides direct supervision to a team of Community Service Officers who is responsible for the safety and security function at the Charter School campus.
  • Investigates and reports hazards, unusual or suspicious circumstances to University of Chicago Charter School leadership at each campus, as well as to campus police unit for correction or follow-up actions; maintains contact with campus police.
  • Acts as a liaison between school personnel and students.
  • Investigates criminal activity committed on or adjacent to school property.
  • Receives training in Crisis Intervention and De-Escalation and utilizes these skills as appropriate.
  • Assists school administration and faculty in formulating safety and violence prevention programs, including participation in the formulation of Annual Emergency Management Plans, Lockdown Plans, and other similar procedures; and including participation in any Campus Committees concerning safety and security issues, including identifying training needs for security and other personnel on an ongoing basis.
  • Participates in Parent Association (PA) meetings as requested.
  • Participates in and provides security for campus activities, student organizations, and athletic events when invited and feasible.
  • Assists any persons in building or grounds needing direction or campus information.
  • Escorts people/property to the desired destination when money, documents or safety of property or persons is a concern.
  • Responds to alarms and dispatched calls; decides what actions to take based on the situation, facts known and position limitations.
  • Decides when an incident requires a written report, decides which report form to use and submits to supervisor; may prepare other written reports as directed by supervisor.
  • Performs a variety of specialized and technical non-sworn law enforcement duties in support of the University of Chicago Police Department in the areas of patrol, community services, training, and other areas as assigned.
  • Respond to non-hazardous, non-emergency and other calls for service instead of a police officer, such as lost property, requests for safety escorts, building close procedures, and motorist assistance.
  • Write reports documenting calls for service and prepare other written correspondence as required.
  • Provide traffic control as necessary including school dismissal periods, special events, and unusual occurrences.
  • Provide information and assistance to the general public; answer citizen inquiries and respond to complaints and requests for services.
  • Provide information to students, faculty, staff, and visitors.
  • Provides support with administrative functions in support of the Department and assist with projects as needed.
  • Maintain various logs and records; gather information and prepare routine reports an assigned.
  • Enter input, and retrieve a variety of information using a computer.
  • Provides safety presentations to the Charter School community.
  • Openly supports the mission and vision of the Department of Safety and Security
  • Conducts other duties as assigned.

Essential Functions:
  • Assists students, faculty, staff, and visitors whenever needed and works to maintain a safe and secure environment for the entire School Community.
  • Patrols campuses on foot and inspects hallways, stairways, and all other public areas for fire/safety hazards. Reports any unusual condition or malfunctioning equipment.
  • Routinely provides escort service upon request. Attends court or other legal proceedings to provide details of specific incidents as required.
  • In conjunction with the University Police Department, assists with investigations of all criminal and suspicious occurrences on school campuses and act/reports same.
  • Oversees the visitor management function.
  • Enforces photo ID policy and parcel inspection policy along with all other University of Chicago policies.
  • In the event of emergencies, requests emergency services assistance and obtains necessary information, and notifies appropriate personnel giving nature and location of the incident. Evacuate persons from dangerous areas, secure buildings or areas, and assist in disaster situations.
  • Assists in conducting fire and other security-related drills.
  • Observes activity and traffic in the assigned area to enforce university rules/regulations.
  • Alerts visitors of infractions; removes unwanted or disruptive visitors from university property.
  • Develops safety plans for school events; ensure proper staffing.
  • Establishes and maintains a close partnership with school administrators and other security personnel.
  • Performs other duties as assigned.

Works with guidance counselors and other student support staff to assist and provide services to students involved in situations where referrals to service agencies are necessary.

Employees in these positions are designated as “essential staff.” Essential staff members are required to report to work to ensure that University operations continue uninterrupted during emergencies, inclement weather, or conditions that require the University of Chicago to close or restrict operations. Essential staff may be required to report for an unscheduled shift and work more than his/her regularly scheduled hours.

  • Ability to develop and maintain a comprehensive knowledge of Charter School layouts, operations, departmental relationships, building access routes, and administrative and departmental policy and procedure required.
  • Ability to learn the practices and procedures involved in public safety communications, technology, and operate radio/telephone receiving and transmitting equipment required.
  • Ability to learn the geography of the university, the jurisdictional boundaries of the area served, and the location of streets and important buildings required.
  • Ability to work under stress and exercise sound judgment in emergency situations, adjusting quickly to changing situations required.
  • Ability to read, write, and effectively communicate in English required. Ability to read and interpret maps required.

Additional Requirements

Education, Experience and Certifications:


  • High school diploma/GED required

  • Associate Degree from an accredited college

  • 5+ years of experience working in an elementary or high school (K-12) environment required
  • 5+ years of experience in security and/or law enforcement required
  • Experience working in a university environment preferred

Working Conditions:
  • Exposure to human blood, human blood components
  • High-stress environment
  • Outdoor weather exposure
  • Requires use of personal protective equipment

Mental Demand Requirements:
  • Ability to be aware of safety hazards and take appropriate precautions
  • Ability to communicate in writing
  • Ability to communicate orally
  • Ability to follow written and verbal instructions
  • Ability to give directions
  • Ability to handle sensitive matters with tact and discretion
  • Ability to handle stressful situations
  • Ability to learn and develop skills
  • Ability to maintain a high level of alertness
  • Ability to pay attention to detail
  • Ability to react effectively, quickly, calmly, and rationally during conflicts and emergencies
  • Ability to read
  • Ability to work with people from diverse cultures and backgrounds
  • Active listening skills

Physical Effort Requirements:
  • Ability to bend, crouch, or stoop
  • Ability to climb stairs five stories or more
  • Ability to hear, including making fine discernment in sound
  • Ability to operate a vehicle safely
  • Ability to operate equipment necessary to perform job
  • Ability to perform strenuous physical exertion at times Ability to run
  • Ability to safely defend self/or others in hostile, combative situations
  • Ability to see, including color, depth perception, or clarity
  • Ability to sit for 4 hours or more
  • Ability to stand for 4 hours or more
  • Ability to travel to various on-campus locations
  • Ability to Use Standard Office Equipment
  • Ability to Use Standard Work Station Equipment
  • Effective audio-visual discrimination and perception

Required Documents:
  • Resume
  • Cover Letter

NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application

Benefit Eligibility

Pay Frequency

Pay Range
Depends on Qualification

Scheduled Weekly Hours


Job is Exempt?

Drug Test Required?

Does this position require incumbent to operate a vehicle on the job?

Health Screen Required?

Posting Date

Remove from Posting On or Before

Posting Statement:

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

Full time

About Us
The University of Chicago is an urban research university that has driven new ways of thinking since 1890. Our commitment to free and open inquiry draws inspired scholars to our global campuses, where ideas are born that challenge and change the world.

We empower individuals to challenge conventional thinking in pursuit of original ideas. Students in the College develop critical, analytic, and writing skills in our rigorous, interdisciplinary core curriculum. Through graduate programs, students test their ideas with UChicago scholars, and become the next generation of leaders in academia, industry, nonprofits, and government.

To learn more about the university click here





Diversity Profile: University



View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 5/16/2018
Application Due: 6/6/2018
Work Type: