CUSTOMER SRV ASST C
Duties: Under the supervision of the Assistant Director for Membership Services, coordinates daily operations of the membership services office, including customer service support and direct supervision of part-time Membership Representatives. Utilizes Innosoft Fusion-the department's sales software system to maintain member records, authorize agreement billing, and process department cancellation and refund requests. This position works closely with all members of the department and provides frontline customer service support to members of the Penn Community.
Qualifications: High school diploma or equivalent required, with 1 to 2 years of progressive customer service experience, preferably in an academic setting or equivalent combination of education and experience.
Should possess above-average oral and written communications skills, as well as interpersonal and organizational skills with an understanding of, and deep commitment to, service excellence and customer focus. Proficient in workplace computing: word processing, spreadsheet and database management, Microsoft Office applications, and Internet. Desire to work in a university setting, with students and in a service-oriented organization.
Demonstrate the ability to work independently while functioning as part of a team. Experience in hiring, training, supervising and evaluating student staff and/or part-time staff. Must have the ability to work in a fast-paced, high-pressure environment. Functions with a high level of service with attention to detail and the ability to handle multiple tasks simultaneously. Ability to make sound professional judgements. Must be dependable and flexible. Must be able to develop good working relationships with colleagues, faculty, staff, and students. Interest in working in a diverse University setting with high level of student contact.
Reference Number: 24-28849
Salary Grade: 024
Employment Type: Non-Exempt
Org: Recreation Administration
Job Family: Y-Clerical Client Service