Director, Evaluation Faculty (College of IT)

Salt Lake City, UT
May 16, 2018
Institution Type
Four-Year Institution
Director, Evaluation Faculty (College of IT)

A New Kind of U. As a competency-based, student-focused, online, nonprofit university, we do things a bit differently at WGU. From the bottom up, we're designed with students in mind—particularly, the busy, working, adult student who wants to earn a bachelor's or master's degree but for whom a traditional university education simply won't do. We have a fantastic work culture, career path, excellent benefits, 403B retirement account with a generous company match, vacation time and sick time plus many other great benefits! If you are passionate about helping others and looking to make an impact in people’s lives, this position is for you!


  • The Director is a service line leader within the Evaluation Department, an executive member of the Evaluation Leadership Team and a university leader.
  • The Director leverages breadth and depth of expertise, gained through wide-ranging experience and expert-level knowledge, experience and skills related to sound assessment practice, competency-based education and Western Governors University to lead personnel, processes and innovation in assessment operations and evaluation delivery.
  • Working through a high performing team of people leaders, the Director establishes the functional strategies, goals and practices to ensure students persist and achieve on-time academic progress, a high level of satisfaction with their WGU experience, and ultimately, graduation.
  • The Director’s primary focus is on the evaluation of competency by subject matter experts, while also being a key stakeholder and collaborator with respect to other methods of validating competency and achieving the appropriate mix of assessment and ensuring the quality of WGU’s service to students.
  • The Director is responsible and accountable for the department budget for one or more business units, or parts thereof, ensuring accessibility to post-secondary education through cost-effective, innovative means of assessment and evaluation.
  • As a well-networked leader of the department and the university, the Director is a role model to others, championing company direction and standards. Beyond WGU, within the higher education community, the Director is a champion of competency-based education, in the WGU model, and a champion of sound assessment practice, providing thought leadership and collaboration.
  • Through strategic and long-range, innovative thinking, the Director invests in improving and protecting WGU intellectual property and the credibility of the WGU degree.


  • In the diverse and complex environment of WGU assessment operations, the Director must analyze situational considerations and data within the context of an in-depth knowledge of WGU and an evaluation of a variety of cross-functional factors, including but not limited to fair assessment practice and mission-focused student obsession.
  • Through reporting people leaders, the Director leads teams to develop methods, techniques and evaluation for projects, programs and people related to assessment and evaluation.

Impact to WGU

  • With the function of assessments and the credibility of the WGU degree at stake, the work of the Evaluation Department Director has a critical impact on the success of department and university operations and on student experience and success.


  • Founded on the breadth and depth of expertise regarding WGU and competency-based assessment, the Director is trusted with wide latitude to formulate objectives to ensure plans are executed and goals are achieved.
  • Service line activities are directed and controlled by the Director through subordinate people leaders who are held accountable through established performance management processes to meet WGU’s promise to students and employees.
  • The Director actively develops and coaches direct reports, makes hiring and compensation decisions, and may mentor others in the organization to develop future leaders who think creatively and embrace change.
  • The Director interacts frequently with department and university executives and occasionally with external business associates. The Director may represent WGU with presentations and authorship in areas of expertise.

Special Position Requirements

  • Remote candidates will be considered, if willing to travel 50% of the year. Otherwise, the position will be based in SLC, UT
  • Night and weekend work required to support student service

  • Commitment to students first
  • Expertise in assessment of competency
  • Strong understanding, acceptance, adherence and promotion of the tenets of competency-based education in the WGU model
  • Ability to think strategically and critically, beyond the short-term and with understanding and appreciation for the university-wide impact
  • Results-oriented leadership style using a continuous cadence of standard setting, measurement and improvement to implement innovation
  • Comfort handling risk and uncertainty and making the best decision with incomplete information
  • Excellent written and oral communication
  • Proficient in Microsoft Office 2016 or Office 365
  • Ability to master new applications and/or platforms as needed

Required Education and Experience

  • MS Degree in IT, PhD preferred
  • Work experience in the field of IT
  • Minimum of 5 years of leadership and management experience
  • Significant experience with competency-based education, particularly assessment operations and evaluation is strongly preferred.

Competencies Required

  • Leads Change – Is an agent for change, influences others to accept change. Effectively demonstrates own ability to change, shifts gears comfortably, decides and acts without having the complete picture; comfortable handling risk and uncertainty.
  • Thinks Strategically – Communicates to improve and promote teamwork, decision making, and problem solving, Listens and responds effectively to the reactions and positions of others and encourages the expression of diverse ideas and opinions. Adjusts message and style to fit the audience. Provides timely and helpful feedback. Communicates appropriately to win support with all.
  • Executes and Achieves Results – Works cooperatively with others across the organization to achieve shared objectives. Represents own interests while being fair to others and their areas. Partners with others to get work done. Credits others for their contributions and accomplishments. Gains buy-in, trust and support of others.
  • Managerial Courage – Deals comfortably with the uncertainty of change. Effectively handles risk. Can decide and act without the total picture. Is calm and productive, even when things are up in the air. Deal constructively with problems that do not have clear solutions or outcomes.
  • Thinks Big/Innovation – Is confident under pressure. Handles and manages crises effectively. Maintains a positive attitude despite adversity. Bounces back from obstacles and setbacks. Grows from hardships and negative experiences.
  • Develops Teams and Individuals – Has a strong outcomes-based orientation. Persists in accomplishing objectives despite obstacles and setbacks. Has a track record of successfully exceeding goals. Pushes self and helps others achieve results to positively impact WGU and our students. Has a continuous improvement mindset.
  • Fiscal Responsibility – Clear ownership and delivery of revenue and cost budgets.

Salt Lake City, Utah, United States



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