Case Management Coordinator

Job description

Northern Arizona University (NAU) has an opening for a full time, 12-month Case Management Coordinator (CMC), a member of a vibrant team of interdisciplinary professionals within the integrated care setting of Campus Health Services (CHS). This position will be responsible for providing ethical, confidential, and culturally informed services in support of NAU students while performing a variety of duties in supporting Campus Health Services. This position reports directly to the Director of Counseling Services.

The successful candidate must possess a doctorate or masters in social work, psychology, or counseling and be committed to social justice values. The CMC supports all employees of CHS by identifying, reporting, and managing circumstances regarding high-risk mental health concerns involving NAU students for campus partners. Additionally, this specialized position functions as the primary contact for campus departments and community mental health agencies in coordinating care. The CMC provides advocacy for students in need through fostering collaborative relationships with key campus constituents and engaging in regular consultation with off-campus providers, including Flagstaff Medical Center’s Behavioral Health Unit, The Guidance Center, etc.

Primary Responsibilities:

  • Build and maintain collaborative relationships with various University departments and community agencies (i.e., Office of Student Life, Housing and Residence Life, NAU Police Department, Campus Health Services, etc.).
  • Implement, manage, and maintain a case management system to coordinate, facilitate, and monitor programs, services, resources, and referrals available to NAU students.
  • Participate in weekly NAU Student Behavioral Intervention Team (SBIT, meeting with key campus constituents.  Maintains notes and documentation from meeting in Electronic Health Record).
  • Monitor at-risk student compliance with treatment plans and/or University behavioral expectations.
  • Review daily police blotter, Electronic Health Record (EHR), and applicable Incident Reports daily to scan for potential mental health related issues and documentation.
  • Assist in the identification and management of culturally appropriate and inclusive on-campus and off-campus resources necessary to intervene with students of concern, with goal of reducing the risk or threat presented.
  • Present at-risk cases to CHS’s Psychiatric Case Consultation team every other week.
  • Track hospitalizations of students for mental health reasons and connect with case managers at local in-patient units in order to facilitate communication regarding intake, discharge planning, and crisis intervention.
  • Routine evaluation of the case management system to ensure quality of care and participation in quality improvement efforts designed to optimize the efficacy of services provided as requested.
  • Maintain updated directory of local community mental health providers, organizations, and resources, and assist mental health and medical providers, university departments, and NAU administration with referrals for students when beneficial.
  • Provide outreach for Counseling Services to maintain and enhance student/faculty/staff connection to mental health supports on campus.
  • Represent Counseling Services on committees and at various programs, meetings, or activities as needed.
  • Direct Supervision of Case Management Graduate Assistant.
  • Provision of direct service to NAU students in the form of supportive contact, individual therapy, group therapy facilitation, and/or outreach.
  • Other duties as assigned

Minimum Qualifications   

  • Doctorate or Master’s degree in a mental health field (social work, counseling, psychology) from an accredited institution.
  • License or license-eligible as a social worker, psychologist, counselor in the state of Arizona at the time of hire, or within 12 months of start date.
  • Demonstrated competence in culturally informed practice.
  • Excellent written, verbal, and time management skills.
  • Demonstrated skill at developing and fostering strong professional and supportive relationships with both on-campus and off-campus resources.

Preferred Qualifications

  • Demonstrated multicultral competency
  • Experience with triage/crisis intervention
  • Coordination of care to college aged population
  • Three years post-degree experience in case management
  • Experience with Electronic Health Records and databases
  • Experience providing supervision

Knowledge Skills and Abilities

  • Demonstrated ability to work collaboratively with multidisciplinary colleagues, internal and external agencies, individual clients (in case management), and families.
  • Knowledge of case management theory and practice in an integrated health care setting.
  • Familiarity with psychiatric diagnoses and medications.
  • Ability to manage a full caseload.
  • Ability to work with people from a variety of culturally diverse backgrounds.
  • Awareness and commitment to NAU’s EEO/Affirmative Action Plan and Safe Working and Learning Environment Goals.

Background Information

This position has been identified as a safety/security sensitive position.  Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following:  a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting.

Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

Finally, each year the Northern Arizona University Police Department releases an annual security report.  The report is a result of the federal law known as the Clery Act and contains policy statements that address the school’s policies, procedures and programs concerning safety and security including policies for responding to emergency situations and sexual offenses.  The report contains three years of data for Clery reportable crime statistics for the campus along with the most current year’s Fire Safety Report, which includes policy statements and fire statistics for Flagstaff on-campus student housing. 

The report may be viewed at or by visiting the NAUPD website at:  A printed copy of the report is available upon request by contacting the NAU Police Department, Records Department at (928)523-8884 or by visiting the department at Building 98A on the NAU Mountain Campus.


Commensurate with experience.

**The starting salary will be determined by the qualifications of the selected applicant balanced with departmental budget availability, internal salary equity considerations, and available market information. 

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


This is a Service Professional (SPF) position.  NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents.  More information on benefits at NAU is available at

NAU is a tobacco and smoke-free campus.

Service Professionals are hired on a contract basis, renewable each 6 months according to terms of the Conditions of Professional Service, which may be found at:

Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan).  New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date.  Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of employment.  Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of employment.  More information is available at:

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development.  New employee on-boarding training includes courses to be completed within the first 30 days ( If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.  In addition to the development classes offered in-person, every NAU employee receives a free subscription to From this site you can access more than 1,400 training videos on a broad range of subjects, including business skills, photography, music and video, home computing, and web design and development.  

Application Deadline

Tuesday, June 12, 2018 at 11:59 P.M.

How to Apply

To apply for this position, please click on the "Apply" button on this page.  You must submit your application by clicking on the "Submit" button by midnight of the application deadline.  If you need assistance completing your application there are instructions available on line at or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets. 

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ  86011.

Additional Instructions

In addition to the required electronic NAU application, please email the following supplemental application materials: letter of interest, a current vita, unofficial graduate transcripts, copy of any active professional license, and the names, addresses and phone numbers of three current professional references. Application materials are to be submitted electronically, scanned in the order listed above and uploaded as a single PDF or Word Document.  Please email this materials to  LISA SHOWS, MS, LPC, [email protected]

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution.  Women, minorities, veterans and individuals with disabilities are encouraged to apply.  NAU is responsive to the needs of dual career couples.

EEO is the Law Poster and Supplements

NAU is an Employer of National Service.  AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.




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Job No: 603766
Posted: 5/15/2018
Application Due: 6/12/2018
Work Type:
Salary: Commensurate with experience.