Student Services Specialist

Job description


Job Description Summary:

The Office of Enrollment Management and Retention includes the offices of undergraduate admission, graduate enrollment, graduate scholarships, student financial assistance, registrar functions, strategic enrollment initiatives including international enrollment, summer programs, and non-degree student support, student retention, and enrollment operations. The division works to elevate the university's enrollment planning to bring in an ever more passionate, academically talented and diverse student body.

Colonial Student Services is a customer service organization for student financial and registration services, bringing together the offices of Student Financial Assistance, Student Accounts, and Registrar in a friendly, centralized, service-culture setting. This team is cross-trained to ensure seamless support to students.

The Student Services Specialist assists students and families with navigating GW's administrative processes related to financial aid, billing and registration. This position informs students and families of important dates and deadlines, requirements for financial aid, and payment options including the monthly payment plan. The Specialist explains transactions on the bill and helps students to use our online self-service resources. This position partners with staff members in Student Financial Assistance, Student Accounts, Registrar, and GWorld to resolve student issues at the first point of contact when possible. This position requires the execution of extraordinary customer service through accurate communication, analytical research, and conflict resolution. Candidate must possess the ability to work individually and in a team setting, multi task and effectively prioritize responsibilities and retain a professional and engaging demeanor.

Performs other duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications:

Qualified candidates will hold a high school diploma/GED plus 3 years of relevant professional experience, or, a Bachelor's degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications: Preferred Qualifications:

General knowledge of billing, registration, and financial aid processes.

Possess a friendly, professional personality, with strong organizational skills and the ability to multitask.

Team player with excellent leadership, customer service, communication, and interpersonal skills.

Exceptional verbal and written communication skills.

Strong analytical, problem-solving, and conflict resolution skills.

Flexible and available to work varied shifts (evenings and weekends) during peak periods.

Working knowledge of Microsoft Office software and database systems. Ability to learn to use customer tracking software, imaging software, and Banner mainframe database systems to complete daily responsibilities.

Previous experience with counseling on financial aid issues, registration transactions, and/or reviewing student accounts is preferred.


Campus Location: Ashburn, Virginia College/School/Department: Enrollment Management Family Enrollment Services Sub-Family Generalists Stream Service and Support Level Level 3 Full-Time/Part-Time: Full-Time Hours Per Week: 40+ Work Schedule: Monday - Friday, 8:30am - 5:30pm Position Designation: Essential: Employees who perform functions that have been deemed essential to maintaining business or academic operations. Employees are generally expected to work from home during an event and may be asked to physically report to work. Telework: No Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search Special Instructions to Applicants:

This is a single posting for three positions.

Employer will not sponsor for employment Visa status.

Please note this position is for current GW employees only.

Internal Applicants Only? Yes (University Wide) Posting Number: S007224 Job Open Date: 05/15/2018 Job Close Date: 05/21/2018 If temporary, grant funded or limited term appointment, position funded until: Background Screening Successful Completion of a Background Screening will be required as a condition of hire. EEO Statement:

The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Posting Specific Questions
Required fields are indicated with an asterisk (*).
  1. * What is your expected salary range?
    (Open Ended Question)
  2. * Do you currently work at GW?
    • yes
    • no

Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

    Documents needed to Apply
    Required Documents
    1. Resume
    2. Cover Letter
    Optional Documents





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      Job No:
      Posted: 5/15/2018
      Application Due: 5/22/2018
      Work Type: