Associate Registrar, Student Support Services

Job description


Job Description Summary:

The Office of Enrollment Management and Retention includes the offices of undergraduate admission, graduate enrollment, graduate scholarships, student financial assistance, registrar functions, strategic enrollment initiatives including international enrollment, summer programs, and non-degree student support, student retention, and enrollment operations. The division works to elevate the university's enrollment planning to bring in an ever more passionate, academically talented and diverse student body.

The Office of the Registrar is dedicated to providing the best possible service to all members of the GW community. The office maintains academic records from enrollment through graduation and offers a wide range of services in the areas of classroom scheduling, enrollment verification, registration, requirements tracking, transcripts, and degree conferral. We support the university's mission to promote lifelong learning by administering the various academic policies of the university and providing support to students, faculty, administrators, and alumni.

The Office of the Registrar is searching for a full-time Associate Registrar for Student Support Services who will serve as a member of the senior management team of the Office of the Registrar at GW by participating with the Registrar in the strategic planning and on-going measurement of the achievement of the Office of the Registrar's goals and objectives. Maintains primary responsibility in the direction and support of the Student Information Services and Records & Registration units.

Responsibilities include:

Provides departmental oversight of the release of any student-related information in accordance with the Family Educational Rights and Privacy Act (FERPA).

Collaborates with the University Registrar and other University administrators and staff in developing standards and procedures covering areas of mutual interest.

Supervises and coordinates the work of the Student Information Services and Records & Registration teams to include providing leadership, helping to determine work priorities and ensuring that quality standards are met.

Maintains a working knowledge of Banner so as to be able to assist units with trouble-shooting, upgrade testing and daily work during critical periods of high demand and to remain aware of possibilities for future enhancements to our systems.

Develops, recommends, and implements processes, procedures, and systems to maintain the registration and records-certification services.

Participates in the overall planning of activities within the Registrar's Office, developing, recommending and implementing major policy and procedural changes.

Serves as the university's Consortium Coordinator, manages the Consortium budget and acts as the university representative at the Consortium of Universities of the Washington Metropolitan Area meetings.

Works with associate deans, advisors and program directors to troubleshoot and resolve issues relating to registration and student academic records.

Processes manual student registrations into classes as approved by faculty, academic advisors & deans, course drops & withdrawals, leave of absences, continuous enrollments, and study abroad registrations.

Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications:

Qualified candidates will hold a Bachelor's degree in an appropriate area of specialization plus 6 years of relevant professional experience, or, a Master's degree or higher in a relevant area of study plus 4 years of relevant professional experience. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications: Preferred Qualifications:

Demonstrate a commitment to promoting and enhancing diversity

Experience with Banner or similar student information system preferred

Prior experience working in a registrar's office or university setting Excellent customer service skills

Commitment and experience developing a positive and proactive customer service oriented environment.

Prior leadership experience


Campus Location: Ashburn, Virginia College/School/Department: Enrollment Management Family Enrollment Services Sub-Family Registration Stream Management Level Level 2 Full-Time/Part-Time: Full-Time Hours Per Week: 40+ Work Schedule: Monday - Friday 8:30AM - 5:00PM Position Designation: Essential: Employees who perform functions that have been deemed essential to maintaining business or academic operations. Employees are generally expected to work from home during an event and may be asked to physically report to work. Telework: No Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search Special Instructions to Applicants:

Employer will not sponsor for employment Visa status. Please note this position is for current GW employees only.

Internal Applicants Only? Yes (University Wide) Posting Number: S007223 Job Open Date: 05/15/2018 Job Close Date: 05/21/2018 If temporary, grant funded or limited term appointment, position funded until: Background Screening Successful Completion of a Background Screening will be required as a condition of hire. EEO Statement:

The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Posting Specific Questions
Required fields are indicated with an asterisk (*).
  1. * What is your salary range expectation?
    (Open Ended Question)
  2. * Do you currently work at GW?
    • yes
    • no

Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

    Documents needed to Apply
    Required Documents
    1. Resume
    2. Cover Letter
    Optional Documents





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      Job No:
      Posted: 5/15/2018
      Application Due: 5/22/2018
      Work Type: