Assistant Director, Undergraduate Admissions

Job description


Job Description Summary:

The GW Office of Undergraduate Admissions is honored to review applications from thousands of students around the world each year. The goal of the Office of Undergraduate Admissions is to create a class of students who will pursue academic excellence, thrive in our dynamic environment, and make lasting contributions to GW and the world.

The Assistant Director of Undergraduate Admissions represents the university both on campus as well as off campus through information sessions, interviews, high school visits, college fairs, etc. They build relationships and analyze data to manage a recruitment territory, evaluate admissions applications and make recommendations regarding admissions decisions, and coordinate special programs/projects within the admissions office. The candidate should demonstrate a commitment to diversity and providing access to higher education. With general direction and latitude for initiative and judgment, the Assistant Director is responsible for providing support for all operations of the Office of Undergraduate Admissions at GW. This includes active participation in six critical types of admissions responsibilities:

  • Provide customer service to students and families regarding the application process
  • Communicate with internal and external constituents who are involved in admissions-related programming
  • Provide high-quality public contact, which includes information sessions, individual meetings with prospective students and their families on and off campus, etc.
  • Review first year and transfer applications
  • Participate in off-campus recruitment travel and on-campus yield programming as assigned
  • Serve as a project manager for specialized initiatives and programming within the undergraduate admissions operation


Customer Service/Counseling

  • Responsible for the Admissions Office customer service functions through telephone, email correspondence, and welcome center interactions
  • Acts as principal liaison between prospective students and other university partner offices (e.g. financial aid, academic department, etc.). This includes exercising tact & diplomacy while answering phones and responding to emails
  • Provides direction and assistance, with a thorough knowledge of application procedures, to prospective undergraduate, international and transfer students and their families
  • Participates in proactive outreach to families to resolve issues related to application review
  • Conducts nuanced triage of complicated situations and directs both prospective students and student staff members to the appropriate personnel for resolution
  • Provides inside customer service to campus partners to manage and execute shared goals for recruitment, evaluation, and yield activities for special enrollment cohorts

Application Review

  • Provide application review for 1000+ first-year applicants
  • Provide application review for transfer applicants in two cycles annually
  • Provide CRM and Banner support to improve functionality of portal and email communications and to guarantee the accuracy of student admissions and educational records
  • Make enrollment recommendations for specialized admissions programs


  • Participate in recruitment travel to an assigned territory (high school visits, college fairs, evening panels, etc.) throughout the year, for all high school students in all phases of the college search
  • Participate in on-campus recruitment programming, including but not limited to programs such as Your GW in the fall
  • Participate in on-campus yield events, including but not limited to such programs as Inside GW during the month of April
  • Draft communications to prospective students to enhance admissions programs and specialized recruitment functions
  • Use data-informed decision making for market development and territory management

Performs other related duties as assigned.The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications:

Qualified candidates will hold a Bachelor's degree in an appropriate area of specialization plus 2 years of relevant professional experience, or, a Master's degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications: Preferred Qualifications:
  • Bachelor's degree
  • At least 2 years of professional admissions experience including holistic application review.
  • Demonstrate strong communication skills including oral presentation, written and interpersonal
  • Demonstrate excellent project management skills, the ability to transform ideas into solutions, and excellent attention to detail
  • Proficiency with software and document sharing tools such as Microsoft Office suite, Powerpoint, Google Docs and Sheets, Box, etc.
  • Ability to work independently and as a member of a team
  • Position requires a driver's license


Campus Location: Foggy Bottom, Washington, D.C. College/School/Department: Enrollment Management Family Enrollment Services Sub-Family Admissions Stream Individual Contributor Level Level 2 Full-Time/Part-Time: Full-Time Hours Per Week: 40+ Work Schedule: Monday through Friday 8:30-5:30; some Saturdays and weeknights; travel required Position Designation: Essential: Employees who perform functions that have been deemed essential to maintaining business or academic operations. Employees are generally expected to work from home during an event and may be asked to physically report to work. Telework: No Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search Special Instructions to Applicants:

Employer will not sponsor for employment Visa status

Internal Applicants Only? No Posting Number: S007220 Job Open Date: 05/14/2018 Job Close Date: If temporary, grant funded or limited term appointment, position funded until: Background Screening Successful Completion of a Background Screening will be required as a condition of hire. EEO Statement:

The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Posting Specific Questions
Required fields are indicated with an asterisk (*).

    Applicant Documents
    Required Documents
    1. Resume
    2. Cover Letter
    Optional Documents

      Documents needed to Apply
      Required Documents
      1. Resume
      2. Cover Letter
      Optional Documents





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        Job No:
        Posted: 5/15/2018
        Application Due: 6/16/2018
        Work Type: