Computing Support Technician (Multiple Positions)
Job ID: 43489
Full/Part Time: Full-Time
Information Technology Services
Installs, maintains, troubleshoots, or modifies computer hardware, multimedia equipment, and related devices. Initiates routine diagnostics to determine cause of equipment failure and follows standard procedures for problem resolution. Installs and customizes application software.
Serves as a principle point of contact to answer inquiries and serves as liaison between end users and the appropriate Information Technology Services (ITS) area or University department able to provide problem resolution, within defined turnaround time.
Trains users on basic computer functions, software, or multimedia equipment to facilitate and enhance their work experience.
Maintains appropriate information relating to workstation configurations, replacement cycle, and planning.
Assist in other duties as assigned. A State vehicle, golf cart, or utility vehicle will be used to reach site premises. A valid driver's license will be needed in order to operate vehicle.
Performs duties in compliance with ITS policies, guidelines, and processes pertaining to support requests, work orders, project management, change management, and incident management. Appropriately utilizes associated tools in accordance with ITS standards.
High school diploma or equivalency and two years of experience or a combination of post high school education and experience equal to two years.
A Valid Driver's License, Class E
Knowledge and experience communicating verbally and in writing.
Experience demonstrating effective customer service skills.
Experience conveying technical information to technical and non-technical users.
Experience documenting existing and new processes, while maintaining and establishing effective working relationships.
Knowledge and experience maintaining and improving personal and team effectiveness, while fostering change and creativity.
Experience prioritizing and organizing work assignments, while utilizing problem solving skills.
Experience utilizing technical skills.
Knowledge of and the ability to interpret and apply related University policies, procedures, principles, and practices.
Knowledge of applicable computer software and operating systems.
Knowledge of applicable computer applications and basic computer functions.
Knowledge of standard concepts, practices, and procedures for computer support.
Knowledge of computer operations, functions, and related peripherals
Basic TCP/IP Networking experience
Macintosh and iOS experience
Active Directory experience
Windows 10 installation experience
Data Migration / Backup experience
Anticipated Salary Range
This is an USPS (University Support Personnel System) position.
Monday through Friday, 7:30AM-4:30PM
Criminal Background Check
This position requires successful completion of a criminal history background check. The background check will be conducted as authorized and in accordance with University Policy 4-OP-C-7-B11.
How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Certain service members and veterans, and the spouses and family members of the service members and veterans, will receive preference and priority in employment and are encouraged to apply for the positions being filled. For information on who may be eligible for Veterans' Preference, go to http://hr.fsu.edu/?page=ers/application/application_veterans_preference, or call FSU Human Resources at (850) 644-6034.
IMPORTANT:In order to claim Veterans' Preference, applicants must upload a DD-214 (and other documentation, as applicable) with their online application prior to the closing date of the job opening.
Tobacco Free Campus
Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.
Equal Employment Opportunity
An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.
FSU's Equal Opportunity Statement can be viewed at: http://www.hr.fsu.edu/PDF/Publications/diversity/EEO_Statement.pdf