Senior Manager, Evaluation Faculty (College of Health Professions)

Salt Lake City, UT
May 15, 2018
Institution Type
Four-Year Institution
Senior Manager, Evaluation Faculty (College of Health Professions)

A New Kind of U. As a competency-based, student-focused, online, nonprofit university, we do things a bit differently at WGU. From the bottom up, we're designed with students in mind—particularly, the busy, working, adult student who wants to earn a bachelor's or master's degree but for whom a traditional university education simply won't do. We have a fantastic work culture, career path, excellent benefits, 403B retirement account with a generous company match, vacation time and sick time plus many other great benefits! If you are passionate about helping others and looking to make an impact in people’s lives, this position is for you!

Position Summary

Lead department efforts to provide accurate, fair, helpful and timely evaluations of students’ performance assessment submissions. Create a collaborative and supportive work environment for evaluation faculty. Fiercely protect student tuition dollars through efficient evaluation practices. Lead efforts to monitor student performance in assessments to recommend and implement improvements to assessments, evaluation practices and team performance. Collaborate with College Leadership to improve student success.

Essential Functions and Responsibilities


  • The Senior Manager, Evaluation Faculty (SM), is the program-level leader for Evaluation Services and a member of the department senior leadership team.
  • The SM is a role model to others as a well-networked leader of the department and the university who champions company direction and standards.
  • The SM leverages breadth and depth of expertise, gained through wide-ranging experience and expert-level knowledge, experience and skills related to the verification of competency at Western Governors University, including computer-scored and faculty-scored assessment, and combinations thereof.
  • The SM collaborates with the Evaluation Business Unit Leader, program-level leadership in Academic Programs & Operations, and other leaders in the department and the university to establish the functional strategies, goals and practices to ensure that the Evaluation Department serves the strategic needs of the program, while protecting and advancing the mission of the University, with particular focus on the tenets of credibility, accessibility and affordability.
  • The SM is responsible and accountable for collaborating with program leadership to establish and meet program goals, program and functional KPIs, and college-practice SLAs.
  • The SM is responsible and accountable for establishing the department budget to serve the needs of the program and for working within the established budget, which may include the determination and recommendation of variances.
  • The SM is responsible and accountable for establishing the hiring plan for appropriately credentialed faculty and staff to serve the needs of the program, and to consult on the establishment of such credentials and program needs.
  • The SM is responsible and accountable for establishing and meeting low-level KPIs and SLAs to lead the Evaluation practice in delivering on the WGU Mission and university KPIs.
  • The SM is responsible and accountable for leading robust, data-driven root cause analysis resulting in demonstrated continuous improvement.
  • The SM is responsible and shares accountability with the Senior Manager, Evaluation Experience & Support (previously Assessment & Evaluation Support), for collaborating with the VP Student Experience and the Senior Manager, Student Rights and Responsibilities, to ensure an elegant and frictionless assessment experience.
  • Working through a team of people leaders, the SM is responsible and accountable for serving students in a manner that serves both the WGU promise to students and its promise to employees.
  • The SM consults with the Evaluation Business Unit Leader, other program and functional leaders within the Evaluation & Records Department and throughout the university to define strategic plans for the university.


  • In the diverse and complex environment of Evaluation, the SM must analyze situational considerations and data within the context of an in-depth knowledge of WGU and an evaluation of a variety of cross-functional factors, including but not limited to subject matter expertise (including the appropriate use of subject matter experts), fair assessment practice, process efficiencies and workforce management.
  • Through reporting managers, the SM leads teams to develop methods, techniques and evaluation for projects, programs and people related to verification of competency.

Impact to WGU:

  • With the function of assessments and the credibility of the WGU degree at stake, the work of the program-focused Evaluation service line under the leadership of its SM has a critical impact on the success of department and university operations and on student experience and success.


  • Founded on the breadth and depth of expertise regarding WGU and competency-based assessment solutions, the SM is trusted with wide latitude to formulate objectives to ensure plans are executed and goals are achieved.
  • Service line activities are directed and controlled by the SM through subordinate people leaders who are held accountable through established performance management processes.
  • The SM actively develops and coaches direct reports, makes hiring and compensation decisions, and may mentor others in the organization to develop future leaders who think creatively and embrace change.
  • The SM may be called on to interact with department and university executives and external business associates or to represent WGU with presentations and authorship in an area of expertise.

Special Position Requirements

  • SLC, UT location preferred, but remote candidates will be considered.
  • Travel required (approximately quarterly)
  • Night and weekend work required


This Job Description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. This Job Description does not constitute a contract of employment and the University may exercise its employment-at-will rights at any time.

Required Skills

  • Commitment to students first
  • Strong understanding, acceptance, adherence and promotion of the tenets of competency-based education in the WGU model
  • Ability to think strategically and critically, beyond the short-term and with understanding and appreciation for the university-wide impact
  • Results-oriented leadership style using a continuous cadence of standard setting, measurement and improvement
  • Proficient in Microsoft Office 2016 or Office 365
  • Ability to master new applications and/or platforms as needed
  • Comfort handling risk and uncertainty and making the best decision with incomplete information
  • Excellent written and oral communication

Competencies Required

  • Leads Change – Is an agent for change, influences others to accept change. Effectively demonstrates own ability to change, shifts gears comfortably, decides and acts without having the complete picture; comfortable handles risk and uncertainty.
  • Thinks Strategically – Communicates to improve and promote teamwork, decision making, and problem solving, Listens and responds effective to the reactions and positions of others and encourages the expression of diverse ideas and opinions. Adjusts message and style to fit the audience. Provides timely and helpful feedback. Communicates appropriately to win support with all.
  • Executes and Achieves Results – Works cooperatively with others across the organization to achieve shared objectives. Represents own interests while being fair to others and their areas. Partners with others to get work done. Credits others for their contributions and accomplishments. Gains buy-in, trust and support of others.
  • Managerial Courage – Deals comfortably with the uncertainty of change. Effectively handles risk. Can decide and act without the total picture. Is calm and productive, even when things are up in the air. Deal constructively with problems that do not have clear solutions or outcomes.
  • Thinks Big/Innovation – Is confident under pressure. Handles and manages crises effectively. Maintains a positive attitude despite adversity. Bounces back from obstacles and setbacks. Grows from hardships and negative experiences.
  • Develops Teams and Individuals – Has a strong outcomes-based orientation. Persists in accomplishing objectives despite obstacles and setbacks. Has a track record of successfully exceeding goals. Pushes self and helps others achieve results to positively impact WGU and our students. Has a continuous improvement mindset.
  • Fiscal Responsibility – Clear ownership and delivery of revenue and cost budgets.

Required Education and Experience

  • Expertise in fair assessment practice to ensure a secure, valid and reliable assessment of competency.
  • Master's degree in healthcare related field required, Doctorate level degree preferred.

Salt Lake City, Utah, United States



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