Information Specialist, Financial Aid

Job description

Job Title Information Specialist, Financial Aid
Job ID 997415
Location Kendall Campus
Full/Part Time Full-Time
Regular/Temporary Regular

Job Details

Job Family
STAFF - Support Non-Exempt (SNE)
$13.54 - $16.92
Financial Aid
Reports To
Director, Administrative Supervisor
Closing Date
Open Until Filled
FLSA Status

Job Summary

The Specialist handles specialized information service work with direct relations contact which requires an in-depth understanding of MDC organization, functions, activities and services.
Responsible for the accurate and prompt response to new and prospective student inquiries and works closely with other Campus/College personnel to disseminate financial aid information.

Duties & Responsibilities

•Performs clerical duties to support day-to-day office operations to expedite the financial aid process
•Assists at the front counter and responds to telephone, electronic or in person inquiries by providing general and specific information to students
•Assists students and public by basic interpretation and explanation of complex college policy, procedures, state rules and status
•Interprets policies and procedures as established by the Director
•Conducts financial aid workshops for students on and off campus
•Uses independent judgment to review and determine authenticity of documents submitted by students and parents
•Reviews documents submitted by students and parents for accuracy, completeness and to detect conflicting information that may affect student's eligibility for aid
•Prepares and reviews all documents for scanning, linking and routes them to appropriate file
•Researches students' problems, evaluates and makes decisions or if necessary, elevates to immediate supervisor
•Sends follow up correspondence to students, government agencies and college departments.
•Opens, sorts, distributes department mail and prepares outgoing mail
•Makes copies of correspondence or other documents as required
•Handles confidential information
•Performs other duties as assigned

Minimum Requirements

•High School diploma or G.E.D. equivalent from a regionally accredited institution and two (2) years of experience in skilled typewriting, keyboarding, and general clerical work in a busy office environment; or Associate's degree and one (1) year of experience in skilled typewriting, keyboarding, and general clerical work in a busy office environment; or any combination of experience and training
•All degree's must be from a regionally accredited institution
•Knowledge and understanding of College organization, goals and objectives, and policies and procedures
•Knowledge of keyboarding, word processing, and Microsoft Office applications
•Knowledge of business English, spelling, accounting, record keeping and organizational responsibilities
•Possess good interpersonal skills
•Ability to plan and work independently with little supervision
•Ability to deal with problems involving several concrete variables in standardized situations
•Ability to understand and carry out moderately complex oral and written instructions
•Ability to meet and deal effectively with the public, and to use tact and good judgment
•Ability to work with user communities of diverse backgrounds and skill levels
•Ability to work in multi-ethnic and multi-cultural environment with students, faculty and staff





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Job No:
Posted: 5/13/2018
Application Due: 7/12/2018
Work Type: