Student Customer Services Representative

Job description

Posting Details
Posting Summary

Logo Posting Number STA00330PO18 Classification Title Student Services Program Coordinator I Internal Title Student Customer Services Representative Campus Columbia 01 College/Division Division of Administration and Finance Department Bursar's Office Band 4 Advertised Minimum Salary $26,988 Advertised Salary Range $26,988 Location of Vacancy Part/Full Time Full Time Hours per week 37.5 Work Schedule

Standard working schedule: 8:30am – 5:00pm
Must be willing to work a flexible schedule to meet the needs of the department.

Type of Staff Position Full-time Equivalent (FTE) Basis 12 months Job Search Category Student Services

About UofSC

The University of South Carolina System is comprised of the state's flagship university in Columbia (founded in 1801 and currently one of the top 50 "Best Colleges" according to U.S. News and World Report), three regional comprehensive universities (USC Aiken, USC Beaufort and USC Upstate), and Palmetto College consisting of four two-year campuses (USC Lancaster, USC Salkehatchie, USC Sumter, USC Union and Fort Jackson/Extended University). Together, the USC System institutions offer more than 450 degree programs on campus and online and are uniquely positioned to meet the state's educational, cultural, health and research needs. The System employs nearly 14,000 people who work daily to improve the lives of students, fellow South Carolinians and the world. Our diverse engaged faculty and staff enjoy a dynamic and intellectually stimulating work environment.

Position Description

Advertised Job Summary

Position is responsible for: offering quality service, primarily via phone, to internal and external customers of the Bursar's Office by providing assistance and accurate information regarding account details, payments/payment options and processes, tax information, deadlines, course registration activity, outstanding debt/collection activity and other customer needs as they arise; communicating with other areas of the Bursar's Office and other university departments and campuses, researching and providing receipt information; serving as an information resource for other university offices/departments/campuses as needed; advising and directing customers to appropriate university offices as needed.

Minimum Qualifications (Classified and Unclassified positions)

Bachelor's Degree

Preferred Qualifications

Preferred qualifications and experience with: Banner software application; assisting students, parents and university personnel with account information; high volume call center customer service operations; higher education student services and financial services operations.


Skills and Knowledge required: excellent interpersonal skills; excellent verbal and written communication skills; listening skills – ability to ask probing questions, understand concerns, and overcome objections; problem analysis and problem solving; customer service orientation; organizational skills; attention to detail; judgment; adaptability and patience; team work, stress tolerance, resilience; persuasiveness, problem solving; tenacious; high energy level; strong work ethic and self-starter; able to effectively manage multiple priorities and adapt to change within a fast-paced business environment; must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.

Posting Detail Information

Number of Vacancies 1 Desired Start Date 03/19/2018 If Research Grant/Time Limited, give end date Job Open Date 03/14/2018 Job Close Date Open Until Filled Yes Special Instructions to Applicant

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This position is open until filled. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

Quicklink for Posting EEO Statement

The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, color, religion, national origin, sex, sexual orientation, gender, age, disability, protected veteran status or genetics.

Position Attributes

Hazardous weather category Non-Essential Safety Sensitive or Security Sensitive No

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have at least a bachelor's degree?
    • Yes
    • No
  2. * Please describe your customer service philosophy.

    (Open Ended Question)

  3. * Please describe your specific telephone customer service experience.

    (Open Ended Question)

Applicant Documents
Required Documents
  1. Cover Letter
  2. Resume
  3. List of References and Contact Information
Optional Documents





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    Job No:
    Posted: 5/13/2018
    Application Due: 6/30/2018
    Work Type: