Assistant Director of IT Operations

Job description

Working Title: Assistant Director of IT Operations

Position Type: University Managerial and Professional Staff

Department: Housing Division

Location: Charlottesville

Posting Date: 05-11-2018

Posting Summary:
The University of Virginia is looking an Assistant Director of IT for the University's Housing department. The Assistant Director of IT Operations is responsible for overseeing the day to day operation of the technology supporting the administrative staff in Housing & Residence Life, [email protected], Orientation & New Student Programs, and other associated offices. In total this represents a user community of approximately 45 full-time staff and 325 student staff.

The position is responsible for a range of services in support of the mission to provide a secure, reliable, and cost-effective technology environment. These services include managing IT staff and projects, resolving technical problems, monitoring and maintaining equipment and systems, and analyzing trends to proactively identify potential problems.

The position will oversee performance of personnel and technology on a daily basis, taking action where necessary to ensure functionality, availability, and efficiency. The position will supervise full-time and student IT positions to see that departmental standards and expectations are realized.

The incumbent is required to have a Bachelor's degree in Computer Science, MIS, Computer Engineering, or related discipline. 8-10 years of relevant and progressive experience may be considered in lieu of a degree. 3-5 years of relevant work experience, including experience supervising technical staff is also required.

To apply, visit http://jobs.virginia.eduand search on Posting Number 0623267.Complete an application, attach a cover letter, resume, and contact information for three references. If you have questions please contact Chris Black at [email protected]

The University of Virginia is an equal opportunity/affirmative action employer. Women, minorities, veterans and persons with disabilities are encouraged to apply.The University of Virginia values diversity in all of its complexity and richness.We are Equal Opportunity/Affirmative Action employers.

Required Knowledge, Skills and Abilities:
In-depth knowledge of a broad range of hardware and software technologies used in a university business environment, including Windows, Mac OS, and iOS platforms

Proven troubleshooting skills and the ability to diagnose and resolve complex desktop software, hardware, and network issues

Excellent customer service skills, including ability to work with a diverse customer base and to communicate tactfully with users of varying technical abilities

Demonstrated ability to work effectively as part of a team and to supervise the work of others

Advanced verbal and written communication skills, including ability to clearly document processes and to communicate complex technical information to novice computer users

Project management skills, high attention to detail, and ability to organize tasks to meet deadlines

Ability to work effectively under stress and time pressure

Ability to master new systems, technologies, and processes quickly

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Job No:
Posted: 5/12/2018
Application Due: 5/30/2018
Work Type: