DESKTOP SUPPORT CONSULTANT

Location
Madison, WI
Posted
May 12, 2018
Institution Type
Four-Year Institution


JOB NO.: 94461-AS

Work Type: Staff-Full Time

Department: SMPH/ADMIN/IT SHARED SERVICES


Location: Madison

Categories: Information Systems/Technology

Employment Class: Academic Staff-Renewable

Position Vacancy ID: 94461-AS

Working Title: Desktop Support Consultant

Official Title: SR INFORM PROC CONSLT(S44BN) or INFORM PROCESS CONSLT(S44DN) or ASSOC INF PROC CONSLT(S44FN)

Hiring Department: A530253-MEDICAL SCHOOL/ADMIN/IT SHARED SERVICES

FTE: 100%

Anticipated Begin Date: JUNE 11, 2018

Term: This is a renewable appointment.

Advertised Salary:

Minimum $50,000 ANNUAL (12 months)
Depending on Qualifications



Degree and Area of Specialization:

Bachelor's degree with a major or minor in computer science, information systems, or equivalent level of experience in a related field required.



Minimum number of years and type of relevant work experience:

Two or more years of desktop computer support is required.
Relevant work experience with Windows and OSX is required.
Hardware and software troubleshooting skills are required.
Experience and knowledge of computer networks, security, and storage is required. Experience with Microsoft Active Directory is preferred.



License or certificate:



Position Summary:

As part of the SMPH Shared Services IT team, the Information Processing Consultant will be working with faculty, researchers, instructors, staff and students engaged in leading-edge medical research and teaching. The position will have the opportunity to work with computer systems that are used for a wide range of applications, including system and network services, real-time data acquisition, office applications, databases, web sites, custom software, instructional labs and classrooms, file and backup servers, data sharing and archiving, and more. The current infrastructure includes Windows and Linux servers, local and network printers, many Windows and OSX computers dedicated to lab equipment, laptops, and increasingly, tablets, convertibles, smart phones and other devices. The consultant will perform a combination of technology consulting, installation, troubleshooting and maintenance duties as needed. Maintain and monitor the computing infrastructure, websites, network, and lab research computing systems. Participate in introducing new technologies and ideas to streamline and improve the research and teaching mission.

The School of Medicine and Public Health has a deep and profound commitment to diversity both as an end in itself but, also as a valuable means for eliminating health disparities. As such, we strongly encourage applications from candidates who foster and promote the values of diversity and inclusion.



Additional Information:

Strong people and communication skills are required. The ideal candidate will be someone who is self-motivated and able to work with minimal supervision - this is a challenging and rewarding position working with very bright people, with endless learning opportunities. This position reports to the Director of Shared Services, Information Technology.

It is critical that the Information Processing Consultant is able to work effectively in the SMPH Shared Services IT team environment, as well as maintain a high level of productivity when working independently. The selected candidate must be committed to providing quality customer service to the faculty, staff, and students at the School of Medicine and Public Health.

The School of Medicine and Public Health has a deep and profound commitment to diversity both as an end in itself but, also as a valuable means for eliminating health disparities. As such, we strongly encourage applications from candidates who foster and promote the values of diversity and inclusion.



Contact:

Kylee Zander
kylee.zander@wisc.edu
608-265-9882
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )



Instructions to applicants:

Please click on the "Apply Now" button to start the application process. Please upload a resume and cover letter. In your cover letter, please address your experience with the knowledge and skills of the position. You will also be asked to provide three professional/supervisor references during the application process.

The candidate pool established in this recruitment may be used to fill future positions within the same title in the School of Medicine and Public Health.



Additional Link: Full Position Details

NOTE: A Period of Evaluation will be Required

The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer.

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.



Advertised: May 11 2018 Central Daylight Time


Application Close: May 25 2018 11:55 PM Central Daylight Time

PI102407036

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