Technology Support Analyst
Department: ITS - User Supp and Engagement - 607000
Vacancy ID: P008552
Position Summary: This position provides Tier 1 (intermediate) technical support to faculty, staff and students for a variety of applications and services used across a wide range of systems, networks, and platforms. Areas of support include Lenovo/Mac CCI hardware, Microsoft Windows, Mac OS operating systems, Microsoft Office Professional, various E-mail clients, Internet browsers, networking, and campus IT services. This intermediate technical support is provided via phone, web, email, chat, walk-up and social media channels. Principal duties involve diagnosing and resolving intermediate customer technical problems in collaboration with Service Desk colleagues.
Application Deadline: 05/21/2018
Qualification and Experience: Associate's degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position's role; or - Bachelor's degree from an appropriately accredited institution and one year experience in the information technology field related to the position's role; or - Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience. - Journey level required an additional one year of experience - Advanced level required an additional two years of experience.
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