Patient Relations Assistant/UKHC

Location
Lexington, KY
Posted
May 12, 2018
Institution Type
Four-Year Institution


This position will provide support to clinics during regular staff leaves, absences, and other vacancies of Patient Relations Assistant positions. The primary responsibilities of a Patient Relations Assistant include greeting patients, registering patients for their appointments, verifying insurance, cash handling, scheduling appointments, procuring new patient records, and ensuring patient privacy in accordance with HIPAA guidelines. This position requires strong attention to detail, accuracy, teamwork, and proficient communication skills.




Job Title
Patient Relations Assistant/UKHC

Requisition Number
RE14280

Working Title
Patient Relations Assistant/UKHC

Department Name
H4001:Ambulatory Patient Access Services

Work Location
Lexington, KY

Grade Level
06

Salary Range
$13.58-21.06/hour

Type of Position
Staff

Position Time Status
Full-Time

Required Education

HS



Click here for more information about equivalencies:
http://www.uky.edu/hr/employment/working-uk/equivalencies

Required Related Experience

3.5 yrs



Required License/ Registration/Certification

None



Physical Requirements

The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling and/or lifting up to 10lbs and occasional pushing, pulling and/or lifting objects up to 50lbs.



Shift

Weekdays only. Anytime between 7:00am - 6:00pm. No holidays or weekends.



Skills/Knowledge/Abilities

The ideal candidate will have extensive customer service experience and be able to communicate in a calm and helpful manner during stressful and/or crisis situations. Should have the ability to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.



Does this position have supervisory responsibilities?
No

Preferred Education/Experience

Proven track record of providing exceptional customer service and 3.5 years of experience in medical office work preferred. Prior patient registration and insurance verification experience highly preferred.



Deadline to Apply
05/20/2018

University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.



Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * How many years of clerical registration experience do you have?
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 2 years
    • More than 2 years, up through 3 years
    • More than 3 years
  2. * How many years of paid working experience do you have in a medical setting?
    • None
    • More than 0 years, up through 1 year
    • More than 1 year, up through 2 years
    • More than 2 years, up through 3 years
    • More than 3 years
  3. * Please describe what customer service means to you, and how it applies to the healthcare field.

    (Open Ended Question)

  4. * Rate your level of computer experience.
    • Basic
    • Moderate
    • Advanced
    • No computer experience
  5. * Where did you first see this position advertised other than on UK's online employment system?
    • InsideHigherEd.com
    • HigherEdJobs.com
    • Diverseeducation.com (Diverse Issues in Higher Education)
    • HERCjobs.org (Higher Education Recruitment Consortium)
    • InsightIntoDiversity.com
    • Latinosinhighered.com
    • HospitalCareers.com
    • Indeed.com
    • LinkedIn.com
    • Institute for Diversity in Health Management
    • A Colleague, Friend and/or Family Member
    • None of the Above
  6. * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.

    (Open Ended Question)



Applicant Documents

Required Documents
    Optional Documents
    1. Resume
    2. Cover Letter

    PI102404381

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