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Operations Coordinator

Job description

Ensure the division establishes and maintains an effective compliance program which promotes integrity and adheres to ethical standards of conduct, applicable laws, policies, rules and regulations governing higher education institutions and programs. Work collaboratively with DEL Leadership to minimize instances of internal and external non-compliance by establishing a procedural process for all relevant noncredit instructional operations.

This position will lead the assembling, submitting and monitoring the ongoing maintenance of materials for the Texas Higher Education Coordinating Board (THECB) and maintaining the CE course database.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  1. Develop, implement and maintain an effective compliance program to detect, prevent, and resolve issues related to conduct that fails to conform to applicable laws, rules and regulations of THECB, SACS, WECM, GIPWE, and other accrediting stakeholders;
  2. Develop, initiate, maintain, and revise policies and procedures for the general operation of the compliance program and its related activities to prevent illegal, unethical, or improper conduct;
  3. Ensure state and local CE course procedures are implemented and all reporting processes and deadlines are met in a timely manner;
  4. Serve as point of contact for the Division of Extended Learning (DEL) course compliance;
  5. Process all new course additions, special topics, local need forms and/or course changes and revisions received from CE courses; monitor submissions to THECB and disseminate results;
  6. Manage and update course databases, aligning with WECM requirements;
  7. Collaborate with the Director of Admin and Student Support Services on the creation of professional development training for DEL staff regarding state and accreditation compliance processes and record keeping;
  8. Assist with generating the annual Marketable Skills Award completer report;
  9. Maintain ongoing communication with system registrar's office to ensure compliance in state reporting;
  10. Provide quarterly monitoring reports of CE course data for DEL;
  11. Manage the augmentation and editing of existing data sources and verify that database content is updated and streamlined to ensure optimal use;
  12. Assist the Director of Administration and Student Support Services in developing the specifications of standard reports to meet DEL requirements and collaborate with internal and external resources for implementation;
  13. Manage customer relations databases focused on current student characteristics;
  14. Draft and disseminate compliance program correspondence; and
  15. Identify potential areas of compliance vulnerability and risk, develops and implements corrective action plans for resolution of problematic issues, and provides general guidance on how to avoid or deal with similar situations in the future.

To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.


Bachelor's degree in a related field required. Master's degree in a related field preferred.


Three (3) years' work experience in Continuing Education or related field preferred.

Strong familiarity or experience with the workings of multi-campus community college programs and project management experience is preferred.

  1. Able to multi-task with several complex and demanding projects;
  2. Able to work with diverse groups and a multicultural workforce;
  3. Able to work in a team-oriented environment;
  4. Solid judgment in decision-making, ability to act with little or no supervision;
  5. Knowledge of student registration, program information, records and database management; oversight and implementation;
  6. Knowledge of WECM and SACS guidelines related to Continuing Education;
  7. High level of analytical ability, flexibility, self-motivation, dependability and human relations skills;
  8. Excellent written and verbal communication skills;
  9. Proficiency in People Soft, Access, Excel, MS Project and Visio;
  10. Excellent time management skills required and an ability to stay focused in a fast-paced environment;
  11. Possess strong interpersonal skills to work well with all levels of individuals within the institution and the business communities; and
  12. Attention to detail, excellent organization and problem solving skills, and able to take initiative to spear-head initiatives or projects.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

This job description may be revised upon development of other duties and changes in responsibilities.

The Organization

Houston Community College (HCC) is an open-admission, public institution of higher education offering a high-quality, affordable education for academic advancement, workforce training, career development and lifelong learning to prepare individuals in our diverse communities for life and work in a global and technological society. We're proud to say that 98 percent of our graduates step into a job in their field of study immediately upon graduation. One of the largest community colleges in the nation, HCC has served the Greater Houston area for over four decades. Accredited by the Southern Association of Colleges and Schools, and the Schools Commission on Colleges, we offer 300+ associate degree and certificate programs to 75,000+ students across 13 Centers of Excellence and online each semester. We are proud to be No.1 among all community colleges in the nation in providing associate degrees to minorities and No.1 in educating international students, with 10.4 percent of our student population from outside the USA. Our vision is to become the Employer of Choice in support of our mission for Student Success by attracting, retaining and motivating the best employees.


Houston is a city with limitless possibilities:
  • Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City's 55.
  • 145 languages are spoken here.
  • Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
  • Houston is a major-league sports town, and don't forget the annual Houston Livestock Show & Rodeo.
  • The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
  • World-renowned medical care. The Houston metro area has long been known for its first-rate health care system, with many Houston area hospitals consistently ranking among the nation's top institutions.
  • With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston's cultural scene.
  • Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.

If this sounds like the role for you and you're ready to join an amazing team, please apply right away.

EEO Statement

Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran's status. The following person has been designated to handle inquiries regarding the non-discrimination policies:

David Cross, Director EEO/Compliance, Title IX Coordinator
Office of Institutional Equity

PO Box 667517

Houston TX, 77266

713 718.8271 or [email protected]

HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages diversity, innovation and creativity, and inclusion.
Individuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565.





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Job No:
Posted: 5/12/2018
Application Due: 5/27/2018
Work Type: