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Collegiate Support Coordinator, Research, Retention and Assessment

Job description

Job no: 493521
Work type: Staff Full-Time
Department: Center For Student Success
Location: Moon Campus
Categories: Other
Position Title Collegiate Support Coordinator, Research, Retention and Assessment

Position Department Center For Student Success

Position Type Staff Full-Time

To conduct and collect complex market research, identify potential programs where the University could fill a niche, and stay abreast of market conditions and changes. Provide thorough and in-depth analysis of business intelligence to assist in building brand awareness, new product launch, and advertising testing. This position is funded through a grant. Continuation of this position is dependent upon extension of grant funding.

Research and Assessment: Define and refine research study objectives and design appropriate questionnaires. Apply a variety of research techniques to gather relevant information, including document analysis, surveys, case studies and interviews (face-to-face, telephone and online). Conduct information and data retrieval searches using electronic databases. Analyze and evaluate research and interpret data, making sure that key issues are identified. Develop expertise in the Student Success Collaborative CRM tool, CAMPUS, including but not limited to data analytics, reporting, and campaigns. Conduct regular analysis and provide recommendations on program performance in the areas of persistence, graduation, workflow efficacy, customer satisfaction, demographics, and other key retention drivers.

  • Student Support Services: Provide traditional support services on academic, personal, financial, and career issues for freshmen, sophomores, juniors, and seniors, with special emphasis on Pittsburgh Promise recipients. Provide recommendations to improve support services for students identified in academic jeopardy along with addressing persistence, retention, and graduation rates. Perform administrative duties to gather, manage, and evaluate data to make informed decisions pertaining to student success. Provide academic program advising and course registration, and serve as liaison with academic departments and academic services. Participate in the Freshmen Orientation and teach the First-Year Experience and Study Skills Course each semester. Consult and partner with academic departments, enrollment management, online student services, financial aid, student accounts, and the Student Life organization.
  • On occasion may need to drive on behalf of the University. All other duties as assigned.

  • Minimum Qualifications
    Bachelor's Degree is required.
  • Master's Degree in Marketing, Business Administration, or Research and Assessment is preferred.
  • Minimum of three years of relevant research or analyst experience or a combination of education and experience from which comparable knowledge and skills is required.
  • Knowledge of quantitative and qualitative research methods is preferred.
  • Familiar with standard concepts, practices, and procedures in higher education also preferred.
  • Proficient in MS Office with special emphasis on Excel, PowerPoint, and Word.
  • Strong relationship building skills, ability to develop strong cross-functional working relationships with multiple departments, and commitment to diversity.
  • Strong analytical and project management skills required.
  • Ability to drive consensus among divergent groups.
  • Ability to provide business and competitive analysis, as well as market intelligence.
  • Ability to work well within a team, as well as independently.
  • Strong oral, written, communication, presentation and customer skills required.
  • Understanding of, sensitivity to, and respect for diverse academic, socio-economic, ethnic, religious, and cultural backgrounds.
  • Valid driver's license is required.

  • Exemption Status Exempt

    Act 153 Clearance Required No

    Required To Pass a Motor Vehicle Report Check Yes

    Required to Pass a Credit Check No

    Additional Posting Information None

    Special Applicant Instructions None

    Advertised May 11, 2018 Eastern Daylight Time

    Robert Morris University (RMU), founded in 1921, is one of the leading universities in the Pittsburgh region. RMU provides a professionally focused education with an emphasis on engaged learning and is one of the most affordable private doctoral-level institutions in Pennsylvania. The University is accredited by the Middle States Commission on Higher Education. In 2016, for the first time in its history, RMU was ranked nationally by U.S. News and World Report. In 2017, RMU had among the biggest increases of all national universities in the U.S. News and World Report annual "Best Colleges" rankings released, rising 12 spots to No. 176.

    Robert Morris University is dedicated to changing the lives of its students and employees so that they can go out and change the lives of others. The University combines academic excellence with a professional focus offering numerous undergraduate, graduate and doctoral degree programs. In 2011, Robert Morris University was named as a "Top Workplace" by the Pittsburgh Post Gazette , which names the best places to work in the Greater Pittsburgh region.

    RMU offers faculty members an environment where teaching, research and service are supported and valued.

    RMU's main campus in Moon Township features 230 rolling acres and provides all the benefits of a traditional university campus, just minutes from the airport and downtown Pittsburgh.

    At Robert Morris University, we believe that institutional equity reflects our continued commitment to a community where everyone is both valued and respected. Institutional equity encompasses racial, ethnic, gender and religious diversity, cultural perspectives, national origin, sexual orientation, physical ability, as well as socioeconomic contexts, and educational backgrounds. We are dedicated to developing a diverse population by fostering an environment where intellectual and social growth, individual perspectives, and all human experiences are valued. We strive to be an inclusive community that celebrates and embraces differences as a means of responding to the cultural and social demands of a global society. Inherent in our inclusion efforts is a strong commitment to intercultural and global education to produce and include citizens who will serve as educational, social, economic and cultural ambassadors to the world. Robert Morris University is committed to increasing diversity in our community and actively pursues individuals from all backgrounds. Additionally, RMU complies with all applicable federal, state and local laws and provides equal opportunity in all educational programs and activities, admission of students and conditions of employment for all qualified individuals regardless of race, color, sex, religion, age, disability, sexual orientation, or national origin.
    Visit RMU's Office of Diversity, Inclusion and Equity





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    Job No:
    Posted: 5/12/2018
    Application Due: 7/3/2018
    Work Type: