Supervisor, Center Technology 18000389

Houston, Texas
May 11, 2018
Administrative Jobs
Technology, IT Support & Training
Institution Type
Community College

Lone Star College-West Way Park

Supervisor, Center Technology 18000389

Position Summary:
Responsible for coordinating, organizing, and delivering the day-to-day operational functions of the Center’s Technology Services department. This position makes tactical and mid-level operational decisions in order to carry out OTS mission and vision. Operational functions include but are not limited to: Local Systems Administration, File and Print services, Desktop Software/Hardware Support, Service Delivery Management, and all collaborative engagements involving OTS representation. A member of a 24/7/365 global department.
Job Functions:

Supports and maintains PC, peripherals, in-house audio-visual equipment and non-print media assets as required; this includes operating, maintaining, distributing, installing, configuring, repairing, and upgrading PC, various audio-visual and media products while ensuring their optimal performance

Coordinates daily operations and maintenance of Center’s Technology Services department

Provides and maintains a strong technical knowledge of desktop operations and service delivery

Works collaboratively with local administration, faculty, and support personnel in the implementation of Campus/System-wide projects

Supervises other OTS-Center personnel

Troubleshoots and diagnoses desktop and any other system problems in a timely and accurate manner, and works collaboratively with Campus OTS teams to resolve issues

Provides end-user training and assistance where required

Responsible for technical services support

Works collaboratively with Center leadership to maintain open lines of communication to ensure reliable, available, and secure technology use environment

Participates in asset management and budget planning process to meet needs of the Center

Responsible for other reasonable, related duties as assigned

Commensurate based upon education and experience

Associate’s degree or minimum 5 years of experience in technology industry as an Operations Manager/Coordinator or Systems Administrator
A + or industry recognized equivalent
ITIL or industry recognized equivalent certification
Apple Certified Support Professional
Project + or industry recognized equivalent
Experience and education can be substituted for certifications

How to Apply:
We will not accept application material received via fax, email, mail, or hand delivered.
Postings for part-time and adjunct positions are active for the academic year.  By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).
If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.
Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.
More information on the E-Verify program is available at
Lone Star College is an EEO Employer. All positions are subject to a criminal background check.

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