Program Manager

Job description

Come join our team of more than 60 full-time, part-time, and student staff representing five continents and 16 native languages!  Be part of Northern Arizona University’s vision of educating students to adapt and respond to global issues by contributing to the Center for International Education’s award-winning Interdisciplinary Global Programs (IGP).  IGP is a five-year, double major program (one science, engineering, or business and one language or cultural studies), in which students spend an immersion year abroad doing both coursework and an internship.  IGP serves about 300 students across five student cohorts.

The IGP Program Manager will be responsible for managing the early stages of the IGP program, including marketing and talent scouting.  With diversity as a core program pillar, our team is committed to ensuring that student ambassadors reflect the rich cultural and socio-economic diversity of northern Arizona and the US.   This position will organize the IGP team for application reviews, coordination of cross-region events, and communication.  The Program Manager will also manage the student experience and partner relations for a specific region of IGP, depending on the expertise and language ability the candidate brings.  IGP regions are (1) Spain and Latin America, (2) France and Germany, and (3) China and Japan.

NAU is ranked in IIE’s Open Doors within the top 20 US institutions for year-long study abroad programs, which is due in part to IGP’s long-term immersion model. This position will require multiple international trips annually.  To receive full consideration, please 1) complete the standard online NAU application and 2) submit a cover letter and resume, and 3) submit a 300-400 word statement on how you have contributed to a workplace environment that values diversity and inclusion.

Job Description    

  • Organize the team in cross-region initiatives that take place during the program’s first stage, including freshman orientation and course planning, and sophomore resume building and destination research.  These events are intended to connect students to the program, the IGP team, and their student cohort.
  • Manage all activities that take place within one of IGP’s specific regions (Spain/Latin America, France/Germany, or China/Japan). Such activities include: orientation, assisting students with partner selection based on their professional majors, working with students while abroad, assisting with the internship matching process, and connecting host mentors with NAU mentors.
  • Oversee the IGP recruitment strategy, serving as the liaison with on-campus entities to get the message about IGP out to promote IGP to a wide diversity of incoming NAU freshman and their families in a variety of formats.
  • Oversee the preparation of dynamic and inclusive marketing materials.
  • Serve as the liaison between IGP and academic advisors, communicating the critical nature of course selection in the programs’ double majors, beginning first semester freshman year.
  • Manage the IGP application process, including the organization of staff reviews by region.
  • Meet with students to learn how to best support their experience in the IGP program.
  • Design and manage the team in outgoing communication with students to ensure they are on track with their academics and have a solid and informed start to their undergraduate career.
  • Maintain informative early-stage program materials, such as the IGP student handbook and orientation presentations, helping students to stay on track in an intensive academic program and understand their options for any alternative paths.
  • Organize the team on annual audits of student coursework in their language or culture major to ensure students are on track for their year abroad, communicating with students to ensure they are informed of any deficiencies and have a plan to reach the program requirements for the year abroad.
  • Travel to partner institutions within their specialty region to maintain strong relationships and gain an in-depth understanding of the unique offerings of the partners in order to better recommended pathways for students’ combination of majors.

Minimum Qualifications    

  • A bachelor’s degree in a relevant field with two years of experience in science, engineering, business, language, cultural studies, student affairs, or international education.
  • Two years of program organization experience.

Preferred Qualifications    

  • Experience living and/or studying abroad for one year or more.
  • Demonstrated experience in operating across cultures.
  • Proficiency in a language other than English which is part of the IGP program (Spanish, French, German, Chinese, Japanese).

Knowledge Skills and Abilities    

  • Meticulous organizational skills.
  • Commitment to contributing to a positive work environment.
  • Acute awareness of cross-cultural communication styles and ability to respond to diverse situations in culturally appropriate ways.
  • Ability to be proactive and problem solve.
  • Demonstrated commitment to the principles of diversity.
  • Ability to travel internationally.
  • Ability to work outside of standard business days and hours.

Background Information    

This position has been identified as a safety/security sensitive position.  Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following:  a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting.

Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

Finally, each year the Northern Arizona University Police Department releases an annual security report.  The report is a result of the federal law known as the Clery Act and contains policy statements that address the school’s policies, procedures and programs concerning safety and security including policies for responding to emergency situations and sexual offenses.  The report contains three years of data for Clery reportable crime statistics for the campus along with the most current year’s Fire Safety Report, which includes policy statements and fire statistics for Flagstaff on-campus student housing. 

The report may be viewed at or by visiting the NAUPD website at:  A printed copy of the report is available upon request by contacting the NAU Police Department, Records Department at (928)523-8884 or by visiting the department at Building 98A on the NAU Mountain Campus.


$50,159.00 - $61,169.00

Commensurate with experience.

**The starting salary will be determined by the qualifications of the selected applicant balanced with departmental budget availability, internal salary equity considerations, and available market information.

FLSA Status    

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


This is a Service Professional (SPF) position.  NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents.  More information on benefits at NAU is available at

NAU is a tobacco and smoke-free campus.

Service Professionals are hired on a contract basis, renewable each 6 months according to terms of the Conditions of Professional Service, which may be found at:

Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan).  New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date.  Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of employment.  Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of employment.  More information is available at:

Learning and Development    

Your career at Northern Arizona University includes the opportunity for professional development.  New employee on-boarding training includes courses to be completed within the first 30 days ( If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.  In addition to the development classes offered in-person, every NAU employee receives a free subscription to From this site you can access more than 1,400 training videos on a broad range of subjects, including business skills, photography, music and video, home computing, and web design and development.  

Application Deadline    

June 6, 2018 at 11:59 pm.

How to Apply    

To apply for this position, please click on the "Apply" button on this page.  You must submit your application by clicking on the "Submit" button by midnight of the application deadline.  If you need assistance completing your application there are instructions available on line at or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets. 

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ  86011.

Equal Employment Opportunity    

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution.  Women, minorities, veterans and individuals with disabilities are encouraged to apply.  NAU is responsive to the needs of dual career couples.

EEO is the Law Poster and Supplements

NAU is an Employer of National Service.  AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.




Diversity Profile: University



View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No: 603763
Posted: 5/10/2018
Application Due: 6/6/2018
Work Type: