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Concierge, Campus Center

Job description


diversity employer



Department: Dean, Student Affairs

Location: Metropolitan Campus

Reports To: Dean, Student Affairs

Recruitment Type: External/Internal

Requisition ID: req55

Employment Type: Part-Time Support Staff

Vacancy Number: PT120-18

Union Position: Non-Union

Work Schedule: M-F 5:00 p.m. - 9:00 p.m. Schedule may vary based on department need.

Number of Openings: 1

Job Description:

SUMMARY

Provides direct customer service to all guests, visitors, students, faculty, staff and vendors to the applicable Tri-C campus or office building.

ESSENTIAL FUNCTIONS

• Welcomes and acknowledge all guests, visitors, students & vendors according to College standards; anticipates and addresses service needs

• Responds to inquiries on behalf of the campus utilizing student focused interpersonal skills, and assists as required

• Effectively handles all inbound and outbound phone calls in a pleasant, customer-service oriented manner

• Ensures Concierge desk and lobby area appears neat and professional, and is fully stocked with information including College maps, brochures and event literature

• Attends all College meetings as assigned

• Performs other duties as assigned


Qualifications:

REQUIRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

• Associate's Degree

o Significant related experience may substitute for education

• Minimum of two years of experience in a customer service oriented role

• Demonstrated experience making sound decisions that affect a work unit or team

• Demonstrated experience in a role requiring diverse problem solving methods in a variety of situations

KNOWLEDGE, SKILLS and ABILITIES

• Possess basic knowledge of customer service concepts, practices and procedures with the ability to use in varied situations

• Possess strong organizational and time-management skills

• Possess excellent written, verbal and interpersonal communication skills

• Ability to foster a team environment and work collaboratively

• Ability to research and analyze issues and develop solutions

• Ability to work accurately with great attention to detail

• Demonstrated basic proficiency with Ad Astra or equivalent room scheduling program

• Demonstrated basic proficiency with Microsoft Outlook, Word, Excel and PowerPoint

• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity

• Ability to develop and maintain relationships with key contacts to enhance work flow and quality

• Possess sensitivity to appropriately respond to the needs of a diverse population

COMPETENCIES



CRITICAL COMPETENCIES

• Service Focus

• Communication

• Quality of Work

VERY IMPORTANT COMPETENCIES

• Collaboration

• Adaptability

IMPORTANT COMPETENCIES

• Time Utilization

• Continuous Improvement

PREFERRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

• Demonstrated experience with event planning and scheduling

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

• The work is performed in a normal, professional office environment;

• The work area is adequately lighted, heated and ventilated;

• Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;

• Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite


Special Note:

Special Note:

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

PI102378384

 

 

 

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Job No:
Posted: 5/10/2018
Application Due: 6/29/2018
Work Type:
Salary: