Student Support Specialist

Job description

Job ID 601835
Location Green Bay
Full/Part Time Full-Time
Regular/Temporary Regular


Department: Student Support Services
Reports To: Manager, Student Support Services
FLSA Status: Exempt
Amount of Travel Required: Day travel occasionally
Salary Grade: A
Positions Supervised: None

STANDARD HOURS: 40 hours per week. Typical hours Monday-Friday 8:00 a.m. - 5:00 p.m.; Flexibility required to work one evening a week until 7:00 p.m.
*Current benefit eligible employees will be placed within the pay range based on their current rate/range.

Note: Experience working with Native American populations of Northeast Wisconsin preferred.

Required online application available on website:

Location: Northeast Wisconsin Technical College, Human Resources, 2740 West Mason Street, Green Bay, WI 54307-9042. All postings are considered current and available until removed from the website.

Northeast Wisconsin Technical College is committed to promoting a learning environment where employees and students of differing perspectives and cultural backgrounds pursue career and academic goals embraced in an environment of respect and shared inquiry.
The College is seeking to attract ethnically diverse instructors and staff who can inspire our increasingly diverse student population.


Coordination and case management of NWTC Student Support Services programming, focusing on underserved and at-risk populations. Assess student needs and develop individualized plans and personal interventions including referrals to internal and external resources when appropriate. Provide direct student contact, determine eligibility for programming in accordance with established guidelines, complete paperwork and disperse funding. Responsible for accurate documentation and tracking procedures according to guidelines. Coordinate and lead the creation of a community network and referral system. Collaboration with community social service agencies.


Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Establish and maintain relationships with external agencies, to include community service agencies, K-12 school systems, child care facilities, etc. in order to execute necessary agreements/contracts, while providing accurate referral services to all NWTC students. Coordinate and lead grant activities in Student Support Services programming. Provide direct case management, advocacy, referral coordination, crisis intervention, comprehensive support services and follow-up to students in need.
  • Acts as liaison while developing and maintaining collaborative relationships between campus and community partners that serve at-risk students. Represent NWTC within community networks.
  • Coordinate and oversee programs by assisting with the research and preparation for grant application submissions. Review criteria and assess applicants, determine eligibility, process payments, track expenses along with student progress and report-out on grant objectives. Oversee project budgets.
  • Assess student's stage of development (academic, career, and personal) and promote student growth by determining suitable developmental tasks; assist student in establishing realistic and attainable academic, personal and career goals.
  • Plan, coordinate, develop and facilitate Student Support Services workshops and events.
  • Develop and implement retention strategies to increase student success consistent with College programs. Gather and interpret data to prepare and analyze reports for retention, tracking, and accountability.
  • Coordinate and assist with the recruitment efforts of targeted populations.
  • Maintain participant files and reporting system data according to federal, state and local grant regulations. Prepare reports for local, state and federally funded grants, providing grant activity progress, outcomes and evaluation.
  • Collaborate with Regional Learning Centers and outlying campuses to provide services and promote awareness of student support programs for NWTC students.
  • Development, implementation, and maintenance of new initiatives and special programming.

Competency Statement(s)

  • Values - Demonstrate behaviors and action that support the College's values - Customer Focus, Everyone Has Worth, Passion and Inspiration, Collaboration, Emotional Intelligence, Results and Accountability, Valuing Talent and Well Being, and Ethics.
  • Student Success - Demonstrate behaviors and actions that support student recruitment, retention and student success initiatives.
  • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, disability, socio-economic background, or job type.
  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
  • Communication, Written and Oral - communicate effectively with others using the spoken word and in writing clearly and concisely
  • Self Motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.
  • Project Management - Ability to organize and direct a project to completion.
  • Relationship building - effectively build relationships with customers and coworkers
  • Empathic - appreciate and be sensitive to the feelings of others
  • Judgement - formulate a sound decision using the available information


Education: Bachelor's Degree in field related to education, social work, counseling, psychology or human services field.
Experience: Minimum of 2 years of experience with targeted populations with a focus on Native American populations of Northeast Wisconsin. Direct occupational experience in education, or social service occupations preferred.

**An equivalent combination of education and work experience may be considered.

Computer Skills

  • Proficient in Microsoft Word and Excel.
  • Experience with data management systems (PeopleSoft preferred) and state client reporting systems.

Other Requirements

  • Bi-lingual preferred
  • Ability to work flexible hours including nights and weekends as needed.

  • Must hold a valid driver's license and be insurable under the District's standard insurance policy terms.


Physical Demands
O (Occasionally)
O (Occasionally)
F (Frequently)
Handling / Fingering
F (Frequently)
Reach Outward
F (Frequently)
Reach Above Shoulder
F (Frequently)
N (Not Applicable)
N (Not Applicable)
Squat or Kneel
N (Not Applicable)
O (Occasionally)

10 lbs or less
O (Occasionally)
11-20 lbs
N (Not Applicable)
21-50 lbs
N (Not Applicable)
51-100 lbs
N (Not Applicable)
Over 100 lbs
N (Not Applicable)

12 lbs or less
F (Frequently)
13-25 lbs
N (Not Applicable)
26-40 lbs
N (Not Applicable)
41-100 lbs
N (Not Applicable)

N (Not Applicable)
Activity is not applicable to this occupation.
O (Occasionally)
Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently)
Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly)
Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

The College has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the College reserves the right to change this job description and/or assign tasks for the employee to perform, as the College may deem appropriate.
NWTC does not discriminate on the basis of age, race, color, disability, sex, gender, sexual orientation, gender identity, national origin or other protected classes.





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Job No:
Posted: 5/10/2018
Application Due: 5/19/2018
Work Type: