ARTS & SCI IT SUPPORT COORD
Position Summary: This position will utilize industry standard tools to deliver high quality proactive support to desktops, laptops, computer labs, and technology-enhanced classrooms, meeting and anticipating the needs of faculty and staff within supported units. The ideal candidate for this position is prepared to serve as a technical lead in an area relevant to Franklin OIT support needs as well as manage workflows and delegate tasks within their support team. This position is also responsible for developing and maintaining relationships with key stakeholders (department or unit heads, business managers, directors) within supported units.
Responsibilities: - Manage and delegate tasks for a client support hub to coordinate IT support in multiple Franklin units; function as a member of that team to facilitate support - Train and develop technical skills with junior team members and mentor them on Franklin OIT standards and policies - Serve as a technical lead and specialize in an area relevant to Franklin OIT support needs - Respond to requests for service and engage in proactive computer support for units in Franklin College as assigned. - Provide all aspects of support for desktop and laptop computers (Windows and Mac) including security, networking, peripherals, hardware, and software. - Deploy desktop computer images and collaborate with team members on image development - Perform some server-side tasks in collaboration with the Systems Management Team. - Serve as a DNL (domain network liaison) and keep DHCP entries up to date. Troubleshoot wired and wireless networking on an as-needed basis. - May support scientific instruments attached to computers and provide limited support for research computing. - Provide support as needed for technology enhanced classrooms, computer labs, and videoconferencing.
About UGA: The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities is the state's oldest, most comprehensive, and most diversified institution of higher education (http://www.uga.edu/). UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,600 full-time staff. The University's enrollment exceeds 36,000 students including over 27,500 undergraduates and over 8,500 graduate and professional students. Academic programs reside in 17 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
Full time/Part time: Full Time
EEO Policy Statement: The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.