Network Engineer II
Network Engineer II
Posting Number: 201301337P
Full or Part Time: Full Time
Number of Months: 12
Work Schedule: Work performed during standard business hours with late hours for production system changes. May require working nights, weekends and holidays.
Position End Date:
Open Date: 05/08/2018
Open Until Filled: Yes
Responsible for a high level of technical support to the University community including requirements gathering, design, installation, configuration, troubleshooting, upgrading and maintaining networking, telecommunications and related computer systems. Generates documentation on how to utilize the systems, provides written technical resolutions in a central knowledge base, and assists in the development of technical standards for networking and telecommunications systems. In addition to support of daily operations, this position includes vendor and customer interactions in the evaluation, technical design and implementation of projects that advance the state of the University's data, voice and video networking infrastructure. This position is responsible for second-level network support for the Helpdesk.
1. Explores, identifies, evaluates, enables, and promotes existing and emerging networking and telecommunications services.
2. Acquires, oversees installation, configures, maintains and troubleshoots the University’s data and voice infrastructure and is primary backup for PBX, voicemail, call accounting and other voice related systems. Assists with management of network performance by periodically base-lining capacity and performance and projecting resource usage.
3. Defines, plans, schedules and coordinates “moves, adds or changes.”
4. Serves as a senior level technical support to the distributed and central technical service providers.
5. Performs high-level technical analysis for projects requiring network and telecommunications connectivity, including security and wireless.
6. Advise, consult, and provide services in the design, creation, and delivery of building data and voice infrastructure.
7. Provides high level of customer service and satisfaction to the University community in resolving complex issues with a broad range of technology systems.
8. Coordinates single/multiple vendor interactions on projects.
9. Excellent customer service skills with the ability to communicate with a diverse group of customers, having differing levels of technical expertise, with patience and empathy, fostering trust.
10. Effectively communicates project expectations to team members, stakeholders in a clear and timely fashion and coordinates resources to ensure successful implementation.
11. Serve as project technical lead through:
a. Planning and scheduling project timelines and milestones.
b. Estimating the resources and participants needed to achieve project goals.
c. Developing and delivering progress reports, proposals, requirement documentation, technical training sessions, and presentations.
d. Conducting project post mortems and creating recommendation reports in order to identify key project elements and improve future projects.
12. Produce and continue improvement of networking/telecommunications documents including: asset inventory, LAN/WAN diagrams, SOPs, and training materials.
13. Identifies, analyzes and resolves network problems through the use of a variety of monitoring tools.
14. Maintain and upgrades networking and telecommunications hardware and software.
15. Read architectural plans.
16. Prepare proposals and designs for networking and telecommunications projects.
17. Deliver customer and IT partner Networking/Telecommunications technology end-user/administrator training.
18. Lead technical peer review.
19. Log support requests and issues reported into a central database and maintain their updates.
20. Generate reports and analyze trends in issues and contribute to the design and implementation of permanent resolution to issues.
21. Attends technical training and performs technical research to enhance planning, deployment and operation of appropriate network components.
22. Performs other duties as assigned or requested.
The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Primarily office setting, AV closets and /or data center with exposure to noise and cooler temperatures. Constant sitting and computer usage, frequent walking and standing required. May require occasional bending, stooping, and squatting. Simple grasping, frequent use of computer keyboard. Proper use of hand tools. Ability to lift up to 50lbs.
Work Environment/Work Week/Travel:
Work performed during standard business hours with late hours for production system changes. May require working nights, weekends and holidays.
Valid driver’s license. Incumbent must also be able to meet the University’s fleet rules and be eligible to drive for University business. The University and it’s insurance carrier reserves the right to exclude applicants based on their driving record.
Hiring Range: Commensurate with experience, non-exempt
To apply, visit: https://pacific.peopleadmin.com/postings/11913
Background Check Statement:
Applicants who are selected as final possible candidates must pass a criminal background check.
AA/EEO Policy Statement:
University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.