Computer Lab Assistant - Extension Campus (PT)
Ensure that all equipment in the computing lab is operating properly.
Prepare labs and classrooms for the start of each semester.
Assist customers in the operation of computer hardware and printing.
Assist customers with logins and passwords.
Assist students with accessing various application software. Thorough knowledge of all application software is not mandatory.
Answer the Technical Assistance Center phone.
Communicate with TAC on an ongoing basis to ensure customer service issues are handled appropriately.
Ensure that the computing labs are neat and organized.
Assist in training other Information Technology (IT) staff.
Provide backup and assistance to other areas of IT including Computer Services Technicians and Specialists, when needed.
Perform other duties assigned.
Req ID: req416
Job Title: Computer Lab Assistant - Extension Campus (PT)
Division: Computer and Media Services
Location: Aurora Downtown
Grant Funded: No
Employment Type: Part-time Support Staff
Compensation Range: 15.66 - 15.66, starting pay, prior experience will be considered
Compensation Type: Hourly
Work Schedule: Varies
Work Hours: 25/week (max.)
Documents to be attached: Cover Letter-Yes
Special Instructions to Applicants: Please attach all required documents at the time of application.
Targeted Hire Date: 5/21/2018
High school diploma or equivalent required; Associate's degree preferred.
Minimum of one year experience required in either technical support or a customer service position supporting a computer environment.
Basic hardware & software knowledge.
Excellent communication and interpersonal skills, including the ability to communicate effectively with users of various technical skill levels via e-mail, in person, and on the telephone.