The Clinical Access Department has an exciting opportunity for a Patient Access Representative. The incumbent in this position will be responsible for the greeting and on-site registration of patients to the clinics based on multiple types of services; prioritizing registrations, as appropriate. Performs all on-site patient access registration related functions promptly without compromising patient safety, quality, service levels, and reimbursement. Informs patients or their representatives of financial requirements, collecting when necessary according to established guidelines and financial policy for both POS 11, 22 multi-specialty clinics and hospital departments across the UHealth System. Performs other duties as assigned.
Minimum qualifications include High School education and one (1) year of relevant experience healthcare or customer service related setting preferred. Excellent customer service skills; strong written and oral communication skills required. Knowledge of medical terminology is preferred. Able to handle multiple tasks simultaneously. Ability to work under a high level of stress with time constraints while maintaining composure and sensitivity to each patient’s specific needs. Maintain a high level of diplomacy when dealing with stressful situations. Bilingual (English/Spanish, English/Creole, English/French, English/Arabic) a plus. Any appropriate combination of education, certifications, and/or relevant experience may be considered.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and subspecialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.
Follow us on Twitter @univmiamijobs]]>