Coordinator, Testing Center

Job description

Please include a cover letter, resume and three professional references in addition to the completed online application.

Job Description    

The Coordinator manages the daily operations of the NAU Testing Center, including professional testing, institutional testing, and academic testing services. The Coordinator directly supervises the proctoring staff, ensuring they are trained and certified appropriately, and acts as a back-up proctor as needed.

The Coordinator reports to the Assistant Director of the South Academic Success Center. 

  • Hires, trains, supervises and evaluates 6-10 student proctors.
    • Sets standards and expectations for customer service.
    • Provides on-going training and development for student proctors.
  • Creates all testing schedules to include professional testing, institutional testing, and academic testing.
    • Create weekly, semester-long proctoring schedule.
    • Open/Close dates for professional testing.
    • Create testing sessions for institutional testing.
    • Create sign-up sheets for faculty.
  • Assists with exam proctoring for tests that require a professional staff member’s presence.
    • Ensures testing vendor updates occur as scheduled (daily/weekly/monthly/annually).
    • Proctors exams.
    • Retains PearsonVUE certification
  • Troubleshoots and takes steps to resolve technical issues
    • Provides technical training for student proctors; aids proctors with technical issues.
    • Troubleshoots to solve or escalate technical issues to the ITS technical team.
    • Communicates technical issues/solutions to test vendors, staff, faculty, departments, and administration.
  • Maintains a constantly-changing knowledge base (WIKI) that currently houses over 100 database entries covering policies, procedures, technical requirements and maneuvers, etc.
  • Maintains databases used to track registration and attendance; assesses use of Testing Center services.
  • Maintains the Testing Center website.
  • Markets Testing Center services, builds relationships with NAU faculty and staff, as well as the larger Flagstaff community.
  • Responsible for budget projections including student wages, equipment, and anticipated revenue.
  • Manage day to day operations of the Graduate Test Prep Program, for GRE, GMAT and LSAT Prep.
  • Assists with South Academic Success Center front desk inquiries, assists with supervision of South ASC front desk staff.
  • Participates in committees, outreach, events and other ASC department initiatives as needed. 
  • Other duties as assigned.

Minimum Qualifications    

  • Bachelor's degree in field appropriate to area of assignment AND four years administrative/coordinative program experience; OR,
  • Master's degree in field appropriate to area of assignment AND two years administrative/coordinative program experience; OR,
  • Any equivalent combination of experience, training and/or education

Preferred Qualifications    

  • Previous experience working in higher education
  • Knowledge of and/or experience with Testing Centers/Testing Software
  • Comfortable learning new technology
  • Prefer knowledge of Business Objects, Peoplesoft, TutorTrac, or similar database software
  • Understanding and sensitivity to diverse populations
  • Ability to create and maintain a supportive, welcoming environment for students 
  • Experience with program assessment and development

Knowledge Skills and Abilities    

  • Ability to prioritize, work independently, initiate and follow-through on assignments
  • Experience supervising professional and/or student staff
  • Ability to work effectively with people from a variety of culturally diverse backgrounds
  • Effective communication skills
  • Ability to have a flexible schedule as needed; occasional evening and weekend availability required to assist with technical troubleshooting/vendor communication when the Testing Center is open on Saturdays. 

Background Information    

This position has been identified as a safety/security sensitive position.  Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following:  a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting.

Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

Finally, each year the Northern Arizona University Police Department releases an annual security report.  The report is a result of the federal law known as the Clery Act and contains policy statements that address the school’s policies, procedures and programs concerning safety and security including policies for responding to emergency situations and sexual offenses.  The report contains three years of data for Clery reportable crime statistics for the campus along with the most current year’s Fire Safety Report, which includes policy statements and fire statistics for Flagstaff on-campus student housing. 

The report may be viewed at or by visiting the NAUPD website at:  A printed copy of the report is available upon request by contacting the NAU Police Department, Records Department at (928)523-8884 or by visiting the department at Building 98A on the NAU Mountain Campus.



** The starting salary will be determined by the qualifications of the selected applicant balanced with departmental budget availability, internal salary equity considerations, and available market information. 

FLSA Status    

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


This is a Service Professional (SPF) position.  NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents.  More information on benefits at NAU is available at

NAU is a tobacco and smoke-free campus.

Service Professionals are hired on a contract basis, renewable each 6 months according to terms of the Conditions of Professional Service, which may be found at:

Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan).  New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date.  Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of employment.  Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of employment.  More information is available at:

Learning and Development    

Your career at Northern Arizona University includes the opportunity for professional development.  New employee on-boarding training includes courses to be completed within the first 30 days ( If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.  In addition to the development classes offered in-person, every NAU employee receives a free subscription to From this site you can access more than 1,400 training videos on a broad range of subjects, including business skills, photography, music and video, home computing, and web design and development. 

Application Deadline    

Tuesday, June 5, 2018 at 11:59 P.M.

How to Apply    

To apply for this position, please click on the "Apply" button on this page.  You must submit your application by clicking on the "Submit" button by midnight of the application deadline.  If you need assistance completing your application there are instructions available on line at or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets. 

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ  86011.

Equal Employment Opportunity    

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution.  Women, minorities, veterans and individuals with disabilities are encouraged to apply.  NAU is responsive to the needs of dual career couples.

EEO is the Law Poster and Supplements

NAU is an Employer of National Service.  AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.




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Job No: 603748
Posted: 5/7/2018
Application Due: 6/5/2018
Work Type:
Salary: $47,200