International Student/Scholar Advisor

Job description

Come join our team of more than 60 full-time, part-time, and student staff representing five continents and 16 native languages!  Be part of Northern Arizona University’s vision of educating students to adapt and respond to global issues.  The ISSS Advisor will work directly with students, faculty, and staff to create and ensure a successful and positive experience for international students.  The ISSS Advisor will start working with students and J-1 scholars upon their arrival during Orientation and be their guide throughout their time on NAU's beautiful Flagstaff Mountain campus, helping them navigate immigration regulations, academic adjustments, and cultural integration.  NAU is ranked in IIE’s Open Doors within the top 200 US institutions for international student enrollments and proud to host nearly 1350 international students from more than 80 countries.  We are pleased to serve  such a diverse student population.  To receive full consideration, please 1) complete the standard online NAU application 2) submit a cover letter and resume and 3) a 300-500 word diversity statement on how you have contributed to a respectful and inclusive environment in your previous positions.

Advising / Compliance

  • Serve as a Designated School Official and Alternate Responsible Officer to support both F-1 and J-1 students and scholars
  • Independently advise F-1 and J-1 students and scholars to support their compliance with F-1 and J-1 regulations
  • Independently advise students and scholars on academic support resources, university resources, adjustment issues, personal and family concerns, and in emergency situations
  • Interpret F-1 and J-1 regulations and develop institutional policies and procedures with the ISSS team
  • Support reporting within regulatory deadlines to ensure university SEVIS compliance for new and continuing students and scholars through the use of Sunapsis, Peoplesoft, Salesforce and other technology platforms
  • Maintain data integrity in Sunapsis and Peoplesoft to support university regulatory compliance
  • Respond adequately in the event of an emergency which might be outside of regularly assigned work shift and take a lead role in crisis management cases in absence of/or as requested by the Director or Assistant Director
  • Provide regular communications regarding regulatory updates with the student and scholar community to support their understanding of how to comply with government regulations
  • Develop, participate in, and evaluate educational presentations, workshops, programs, and activities related to immigration regulations, cultural adjustment, and intercultural competency

Knowledge / Liaison

  • Stay up to date on knowledge of federal immigration regulations to advise international students and scholars in F-1 and J-1 status on immigration regulations as a Designated School Official (DSO) and Alternate Responsible Officer (ARO) Maintain working relationships with State Dept and partner institution representatives on immigration requirement and legislative updates and their impacts; Liaise with various government agencies, including but not limited to U.S. Department of Homeland Security (including SEVP and USCIS), U.S. Department of State, and U.S. Department of Labor
  • Engage with the University community and offices to promote the role of ISSS and the needs of international students and scholars


  • Lead and support programming experiences for students and scholars, including orientation, cultural excursions, new student cultural transition support etc.
  • Advise NAU International Club and IFriends, and collaborate with FlagFriends and I-House
  • Communicate with students through email and other media, such as Facebook


  • Other duties as assigned by the Director or Assistant Director of International Student and Scholar Services

Minimum Qualifications    

  • Bachelor’s degree in a related field AND three years related experience; OR Master’s degree in a related field AND one year related experience; OR Any equivalent combination of experience, training and/or education US citizenship or lawful permanent residence status (necessary to qualify as a DSO and ARO)

Preferred Qualifications    

  • Experience as a Designated School Official (DSO) and Alternate Responsible Officer (ARO). Knowledge of US immigration regulations affecting non-immigrants in F-1 and J-1 statuses Cross-cultural oral and written communication skills Experience with PeopleSoft and Sunapsis or other similar databases; strong computer and data management skills Experience communicating the needs of the international community with academic and campus support services Experience with issues specific to international student or scholar populations Fluency in at least one foreign language; experience living abroad

  Knowledge Skills and Abilities    

  • Knowledge of organizational practices Strong organizational skills Skill in program development, execution and assessment Skill in coordinating activities, evaluating data, and establishing priorities The ability to work effectively with people from a variety of culturally diverse backgrounds Awareness and commitment to NAU’s EEO/Affirmative Action Place and Safe Working and Learning Environment goals

Background Information    

This position has been identified as a safety/security sensitive position.  Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following:  a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting.

Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

Finally, each year the Northern Arizona University Police Department releases an annual security report.  The report is a result of the federal law known as the Clery Act and contains policy statements that address the school’s policies, procedures and programs concerning safety and security including policies for responding to emergency situations and sexual offenses.  The report contains three years of data for Clery reportable crime statistics for the campus along with the most current year’s Fire Safety Report, which includes policy statements and fire statistics for Flagstaff on-campus student housing. 

The report may be viewed at or by visiting the NAUPD website at:  A printed copy of the report is available upon request by contacting the NAU Police Department, Records Department at (928)523-8884 or by visiting the department at Building 98A on the NAU Mountain Campus.


$44,107 - $53,790

Commensurate with experience.

**The starting salary will be determined by the qualifications of the selected applicant balanced with departmental budget availability, internal salary equity considerations, and available market information.

FLSA Status    

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


This is a Service Professional (SPF) position.  NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents.  More information on benefits at NAU is available at

NAU is a tobacco and smoke-free campus.

Service Professionals are hired on a contract basis, renewable each 6 months according to terms of the Conditions of Professional Service, which may be found at:

Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan).  New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date.  Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of employment.  Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of employment.  More information is available at:

Learning and Development    

Your career at Northern Arizona University includes the opportunity for professional development.  New employee on-boarding training includes courses to be completed within the first 30 days ( If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.  In addition to the development classes offered in-person, every NAU employee receives a free subscription to From this site you can access more than 1,400 training videos on a broad range of subjects, including business skills, photography, music and video, home computing, and web design and development.  

Application Deadline    

June 4, 2018 at 11:59 pm.

How to Apply    

To apply for this position, please click on the "Apply" button on this page.  You must submit your application by clicking on the "Submit" button by midnight of the application deadline.  If you need assistance completing your application there are instructions available on line at or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets. 

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ  86011.

Equal Employment Opportunity    

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution.  Women, minorities, veterans and individuals with disabilities are encouraged to apply.  NAU is responsive to the needs of dual career couples.

EEO is the Law Poster and Supplements

NAU is an Employer of National Service.  AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.




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Job No: 603758
Posted: 5/7/2018
Application Due: 6/4/2018
Work Type:
Salary: $44,107-$53,790