(AFSCME) EDP Systems Analyst I (Computer Analyst)

Job description

Company Description:

Holyoke Community College: the opportunities you want; the future you're looking for.

For over 65 years, Holyoke Community College has been a gateway to quality education and career advancement. Seeking to realize their dreams and aspirations, more than 100,000 students have come through the open doors of the College. HCC offers over 100 different academic options.

The Commonwealth's oldest community college, Holyoke Community College serves more than 12,500 students annually in credit and noncredit programs and courses. The college has the highest transfer rate of any community college statewide, holding articulation agreements with more than 27 colleges and universities. Recognized for its Honors Program, distance learning curriculum, learning communities, and service to students, HCC also offers business development opportunities through the Kittredge Center for Business and Workforce Development.

Job Description:

Under the general direction of the Director of IT Services, installs and configures PC hardware and software.  Deploys new and recycled workstations to faculty and staff clients.  Migrates user data from current to replacement workstations.  Provides technical support for the networking of client workstations and network servers.  Assists in training staff.


  1. Prepares, configures, and sets up new or recycled desktop and laptop PC's for distribution to faculty and staff members.  Installs college-supported software as necessary.
  2. Migration and organization of user data from old PC to appropriate profile on new or replacement PC. 
  3. Maintains collection of images for faculty and staff computers to allow for efficient cloning of new or recycled PC's.
  4. Troubleshoots and repairs hardware malfunctions on staff and faculty computers and assists in repairs on in-warranty units.
  5. Troubleshoots and repairs general network connectivity issues for client computers.
  6. Troubleshoots and repairs general printer issues; assists in determining need for outside vendor repairs.
  7. Troubleshoots supported software issues (Windows, MS Office, Internet Explorer, Outlook Express, etc.) and implements manufacturer or vendor patches and upgrades as available.
  8. Under direction of the Director of IT Services, troubleshoots and repairs AV issues for client and members of the college community.
  9. Completes appropriate documentation for each machine distributed to ensure that software licenses can be accurately tracked by the call center.
  10. Troubleshoots and repairs wireless network connectivity issues.
  11. Assists members of the IT Team in general maintenance of college technology equipment.
  12. Installs and maintains antivirus and antispyware software on network servers and updates the software as needed.
  13. Ensures outside clients utilizing technology on campus adhere to appropriate security and acceptable use policies.
  14. Reports any discrepancies of policy or practice to appropriate authorities.
  15. Ensures labs are stocked and operational.
  16. Maintains job levels by reporting all work through ITD helpdesk using protocol and practice established by Director of IT Services.
  17. Performs special projects and related responsibilities as initiated and requested.
  18. Must provide own transportation.


REQUIRED QUALIFICATIONS:  Associates degree in related field OR 5-10 years comparable experience; Experience in troubleshooting and repairing hardware and software problems; Experience with installation and maintenance of Windows-based servers; Experience in audio visual setup and operation; Knowledge of network, telephone and related communications systems and cabling and operation; Ability to work both independently and as a member of a team based on project requirements; Ability to work effectively with a diverse faculty, staff, and student body.

PREFERRED QUALIFICATIONS:  Experience with Apple equipment and Mac OS X operating systems.

COMPENSATION:  Weekly salary: Grade 18; $942.05/week, plus a comprehensive State benefits package.


HOURS:  37.5 hrs/week

EQUIVALENCY STATEMENT:  Applicants who do not meet the minimum requirements are encouraged to put in writing precisely how their background and experience have prepared them for the responsibilities of this position.

Additional Information:

Holyoke Community College is committed to excellence and opportunity through diversity in education and employment. Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, creed, religion, color, gender, sexual orientation, age, disability, genetic information, maternity leave, and national origin, in its education programs or employment.

- All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B  Visa. 
- Pre-Employment Background check, including Criminal History will be conducted for all positions.

Application Instructions:

Applicants interested in applying MUST submit the following documents via online:

  • Resume/CV
  • Letter of Interest (Cover Letter). When preparing your cover letter, please refer to the minimum and preferred qualifications as pertaining to this position and, if applicable, include an equivalency statement.
  • List of references with names, email addresses, & telephone numbers of three professional references

DEADLINE:  May 18, 2018.  Additional applications may be considered.

Returning applicants - Login to your Holyoke Employment Account to check completed application.




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Job No:
Posted: 5/7/2018
Application Due: 5/21/2018
Work Type: