The Book Manager is responsible for overseeing books of all types sold in the University Store (which account for roughly half the store's annual sales volume). This encompasses new and used textbooks, course packs, study aids, electronic books, rental books, trade books, newspapers, and other media. The Book Manager oversees all parts of the textbook cycle, from procuring adoptions to managing buyback, and manages two full-time and numerous part-time staff members. The Book Manager thinks critically and globally, understanding and anticipating short- and long-term trends in the industry and also engaging in the broader goals of the store as a whole.
Essential and Related Functions:
- Oversees and manages all book-related departments in the University Store: new and used textbooks (undergraduate and law), study aids, course packs, rentals, and trade books (including newspapers and DVDs). Maintains relationships with over 250 publishers and book wholesalers. Oversees the book ordering process from these various vendors.
- Prepares and maintains reports and records related to the book departments of the store. Regularly reports to the Merchandise Manager and Store Director regarding the book departments.
- Oversees the paying of all book invoices for the store. Manages credit balances and credit memos with book publishers and wholesalers. Assists Director in closing the book departments of each fiscal year.
- Supervises one full time book buyer. Delegates tasks to full time employees and University Store work-studies. Responsible for HR functions such as hiring, annual review and coaching and feedback.
- Interfaces with 300+ faculty members and department aids regarding textbook adoptions, problems, and needs. Provides verbal and/or written responses to inquiries from faculty, staff, students, parents, and alumni.
- Manages textbook buybacks for undergrad and law school.
- Serves as a part of the textbook buying team; orders books from publishers and wholesales; enters textbook adoptions; receives books; enters invoices; shelves books as needed.
- Serves as a primary buyer for trade books. Has a passion for books as well as an awareness of current books and authors, publishing trends, and current affairs. Oversees the store’s numerous book signings and book events.
- Serves as the store’s point person on copyrights for Washington and Lee, including course packs, online course materials, and any other copyright issues that may arise.
- Assists in all major selling events for the store (book and non-book).
- Serves as an integral member of the store’s management team, attending and contributing to management meetings and helping to guide the overall strategic vision of the store.
- Assists in the store’s advertising and social media campaigns, overseeing the book department’s social media posts and frequently contributing to store-wide social media initiatives. Manages designated sections of the store’s website.
- Ships packages using UPS World Ship software.
- Cross trains in all areas of the store operations assisting customers throughout store as needed.
- Performs other related duties as assigned.
2-5 years previous book or retail experience and a Bachelor’s Degree or a combination of work and educational experience from which a similar background would be obtained. Strong computer skills including familiarity with email, excel, word and database systems. Must be able to project a positive image of Washington and Lee and exude excellent customer service. Works amicably as a team member, cross trained in all areas and willing and able to assist during key weekends and targeted selling events.
Equal Employment Opportunity Statement
Washington and Lee is an Equal Opportunity Employer. As such, we are interested in candidates who are committed to high standards of scholarship, performance and professionalism and to the development of a campus climate that supports equality and diversity in our faculty, staff and student body. Job description requirements are representative, but not all‐inclusive of the knowledge, skill, and abilities needed to successfully perform this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
Statement of Commitment to Diversity
Washington and Lee affirms that diverse perspectives and backgrounds enhance our community. We are committed to the recruitment, enrichment, and retention of students, faculty, and staff who embody many experiences, cultures, points of view, interests, and identities. As engaged citizens in a global and diverse society, we seek to advance a positive learning and working environment for all through open and substantive dialogue.