Assistant Director of Student Recruitment
Hyde Park Campus
35390 Harris Sch Pub Policy
About the Unit
Why policy? For a better world. Why Harris Public Policy? Because when it comes to better policymaking, evidence matters. We work at the frontiers of data collection and analysis, using the latest technology and social science methods to design policies that work for society. We conduct rigorous inquiry in an environment of innovation and risk taking. We collaborate across the private, public, and nonprofit sectors, adopting new methodologies to drive better solutions. We engage with our city, our world, and our leaders every day to evaluate and test our ideas. And we lead with our passion for driving social change, knowing that passion alone does not equal impact. This is Harris Public Policy: Social impact, down to a science.
Reporting to the Director of Student Recruitment, the Assistant Director of Student Recruitment serves as the initial point of contact for most prospective students, coordinates the application process, organizes the execution of recruitment events and campus visits, and supports key administrative functions for the Student Recruitment and Global Outreach office. In this role, the Assistant Director of Student Recruitment helps ensure a high-quality prospective student experience by providing excellent customer service and support to applicants and Harris colleagues. In addition to managing daily communications and providing administrative oversight to prospective student inquiries, the Assistant Director will be responsible for achieving strategic enrollment goals.
Serve as the initial point of contact for prospective students (academic/degree-based programs), ensuring a positive, personalized experience unique to Harris
- Manage daily inquiries to the Student Recruitment and Global Outreach office
- Respond to and forward email and phone inquiries to appropriate staff, ensuring quick and informative responses to prospective students and others contacting the office
- Answer walk-in visitor inquiries professionally, efficiently and effectively
- Develop system to improve inquiry response time
- Coordinate logistical arrangements for all campus visits to ensure a positive experience for prospective students and their accompanying guests
- Assist visitors with logistical recommendations and ensure necessary arrangements are made for visits
- Prepare information packets for visiting students and welcome visitors to Chicago Harris
- Confirm campus visits with prospective students, Harris student volunteers, and recruitment staff
- Answer inquiries related to visiting the University, Harris and the City of Chicago
- Seek opportunities to enhance and personalize campus visits and other interactions with the Recruitment team, making recommendations on larger changes to leadership
- Responsible for achieving strategic and targeted goals and managing assigned caseload of students from application through deposit and coordinating with colleagues to minimize melt
Coordinate the application process and oversee collection of appropriate application and enrollment documentation
- Coordinate the inflow of applications and ensure all required application documentation is secured within established deadlines
- Confirm application status and troubleshoot issues that arise with the submission process
- Resolve prospective student inquiries throughout the application submission cycle
- Provide degree information and verification for third party scholarship requests on behalf of admitted students; coordinate with the Director of Recruitment Marketing and Strategic Initiatives, as needed
- Ensure compliance-related document requirements are met for admitted international students in collaboration with the Office of International Affairs
- Serve as primary admission staff contact for all student inquiries related to visa application timeline and process
- Process visa documents and relevant communications efficiently, maintaining excellent customer service and response times
Coordinate the execution of recruitment events and external communications
- Work with the Director of Recruitment and other leadership to understand the objectives of specific recruitment events, webinars, and communications
- Prepare routine correspondence, memoranda, reports, forms, tables, catalogs, pamphlets, etc., from rough drafts, handwritten notes, or general verbal instructions; make changes to ensure completeness and accuracy
- Help create detailed event plans based on those objectives and oversee their execution
- Collaborate with Harris and UChicago events experts in order to utilize best practices and ensure all events are executed according to standards appropriate for Harris
- Assist in creating and executing key email communications with students
Guide and manage the day-to-day administrative processes of the Recruitment team, collaborating with the Recruitment Coordinator as needed
- Establish and maintain relationships with all Harris School organizations and individuals involved in the marketing and prospect outreach
- Collaborate with other Harris department colleagues to explore and execute programming synergies
- Participate in the Admissions Committee assisting in the final selection of admitted Masters students and in financial aid and scholarship award allocation decisions
- Assist Director in overseeing student workers, graduate research assistants, and temporary employees
- Customer-service orientation with a strong aptitude for maintaining a positive demeanor in difficult customer exchanges
- Demonstrate ability to review and prioritize work to take appropriate actions without advance approval, set priorities, and meet deadlines ensuring close attention to detail
- Effectively work on multiple projects simultaneously employing strong project management skills
- Excellent project management and written/verbal communication skills
- Ability to work independently and as part of a team
- Ability to travel locally, regionally, and internationally
Education, experience and Certifications:
Education and Experience:
- Bachelor's degree in Public Policy, Business Administration or related field required
- Advanced degree in Public Policy, Higher Education Administration, or International Education strongly preferred
- Minimum of one – three year (s) of experience in Recruitment/Admissions, Student Affairs, Academic Support, or closely-related environment required
- Familiarity with higher education environment and knowledge of the University of Chicago's unique culture and administrative systems preferred
Technical Knowledge or Skills:
- Proficiency with Microsoft Office, Internet, social media, and e-mail at an intermediate level
- Cover Letter
NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application
Depends on Qualification
Scheduled Weekly Hours
Job is Exempt?
Drug Test Required?
Does this position require incumbent to operate a vehicle on the job?
Health Screen Required?
Remove from Posting On or Before
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The University of Chicago is an urban research university that has driven new ways of thinking since 1890. Our commitment to free and open inquiry draws inspired scholars to our global campuses, where ideas are born that challenge and change the world.
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