Dedicated Desktop Support Professional

Job description

Who we are:

The Office of Information Technology (OIT) is a dynamic organization, filled with energetic staff and students who aim to serve the campus and contribute to student success while supporting the University's academic, research and service missions. We're located in the heart of the beautiful CU-Boulder campus. See what OIT is all about by watching our "This is OIT" video.

Dedicated Desktop Support is a premium IT consulting and professional service focusing on desktops, laptops, and smart devices. Our teams work closely with departments across the University of Colorado Boulder campus to provide highly responsive, in-person technical support; proactive computer management through Active Directory and Casper infrastructure; and IT strategic planning in support of our clients' business objectives.

What your key responsibilities will be:

Dedicated Desktop Support Professionals are assigned to support one or more departments on the University of Colorado Boulder campus and get to know their business, their employees, and their unique IT needs and goals. This position will have the opportunity and flexibility to tailor the IT infrastructure to their business needs while leveraging the expertise, library of best practices, and powerful computing infrastructure of a large, central IT organization. Work on a beautiful and vibrant university campus, participate in a tightly-knit team atmosphere providing mutual support to each other's departments, and contribute to internal projects and research that shape the future of our IT support methodologies.

What we can offer:

Annual base for this position is $46,000.00. In addition, the University of Colorado offers excellent benefits, including medical, dental, retirement (with a 2-for-1 employer match!), generous paid time off, tuition benefit and an RTD ECO Bus Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

What you should know:

This position is subject to a formal on-call rotation with definitive response times, where the likelihood of the on-call employee having to come on-site to respond/manage the issue/incident is low. When not on call, this position is expected to respond in a reasonable (though not definitive) amount of time when called outside working hours regarding issues and incidents that arise.

Be professional. Be collaborative. Be effective. Be Boulder.


What we require:

  • Bachelor's Degree from an accredited institution. A combination of education and relevant work experience may be substituted for the degree on a year-for-year basis.
  • Two years of experience in an IT support or IT functional area.

What you will need:
  • Excellent written and verbal communication skills, including the ability to build relationships and provide customer service that exceeds customer expectations.
  • Ability to quickly learn new computer technology on own initiative, unaided or as part of a team.
  • Technical competency and aptitude: ability to quickly learn new computer technology on own initiative, unaided or as part of a team.
  • Customer service skills.
  • Professionalism.

What we'd like you to have:
  • Prior experience in desktop support
  • Experience troubleshooting both Mac and PCs.
  • Experience with Active Directory and Casper Suite.

Preferred qualifications may be used to further reduce the pool of applicants to those who are most highly qualified.

Special Instructions to Applicants:Please apply by April 30, 2018

If you have technical difficulties submitting application information, please contact the CU Careers help desk at [email protected]. All other job related inquiries should be directed to the posting contact for this posting.

Application Materials Required:Cover Letter, Resume/CV

Application Materials Instructions:To apply, please submit the following materials AS ONE DOCUMENT/PDF to this posting at

1. A current resume.
2. A cover letter that specifically addresses how your background and experience align with the requirements, qualifications and responsibilities of the position.

Please name your document as follows: First-Last-13246.
During upload, please indicate the type of document to ensure accurate submission.

Job Category: Information Technology

Primary Location: Boulder

Department: B0001 -- Boulder Campus - 10948 - OIT-Administration

Schedule: Full-time

Posting Date: Apr 13, 2018

Closing Date: Apr 30, 2018, 10:59:00 PM

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: [email protected]

Position Number: 00745283





Diversity Profile: University



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Job No:
Posted: 4/14/2018
Application Due: 5/2/2018
Work Type: