Assistant Director, Accessibility Resource Center (ARC)

Location
Greensboro, North Carolina
Salary
Grade 7 ($38,028-$48,675) Depending on Qualifications
Posted
Apr 13, 2018
Institution Type
Four-Year Institution

Basic Function

The Assistant Director of the Accessibility Resource Center (ARC) must have excellent organization and communication skills, proficiency in Excel and Word, and comfort with technological products as they relate to academic support. This person must be highly organized and able to function well in a fast-paced environment. The Assistant Director facilitates accommodations for students and ensures College compliance with the ADAAA; provides technical support and training on specific technology to students, faculty, and staff; coordinates and facilitates the note-taking and alternative testing accommodations, and serves as a resource to college personnel requiring assistance with accommodations and assistive technology topics. The Assistant Director of the Accessibility Resource Center (ARC) is an essential part of the Academic Support team that provides students with options, facilitates connections, and offers advice about how to ensure equal access and maximize the benefits of college support services.

Duties and Responsibilities

1. Assist the Director in collaborating with students, faculty, staff, and community members to proactively create usable, equitable, inclusive, and sustainable learning environments by advising and training about reasonable accommodations, disability rights and responsibilities (ADAAA), technology, and local, state, and federal legislation related to disabilities. 
2. Conduct intake appointments, develop and issue Individualized Accommodation Plan (IAP) letters, and review ARC policies and procedures with students. 
3. Meet with students to counsel, advise, refer to appropriate campus resources, and suggest various approaches for their issues and concerns. 
4. Schedule and administer accommodated tests, quizzes, and exams. 
a. Responsible for proper execution of accommodated testing services on behalf of the Accessibility Resource Center (ARC) with the Learning Commons (LC) front desk staff.
b. Develop testing schedules that fit the needs of staff, faculty, and students.
c. Collaborate with faculty and students to ensure receipt of exam materials needed in a timely manner and on an ongoing basis. Coordinate the return of testing materials to the appropriate instructors and college personnel as required. Track the expiration date for the student’s tests. Return tests to the appropriate party if they expire before the student takes the test.
d. Work with students who have need of special accommodations, including but not limited to reading tests, scribing tests, or providing a special testing climate. Be sure all testing materials, faculty instructions, headphones, adaptive software, etc. are on hand and working for each test administration.
e. Maintain confidentiality and security of all testing materials, test request logs, and other test documents. Must be vigilant and have strong multi-tasking skills. Ability to pay close attention to detail prior to, during, and after test administration, especially details associated with academic honesty or prevention of cheating.
5. Responsible for note taking accommodations through the hiring of a student peer enrolled in the course(s) in conjunction with Human Resources. Supervise note takers, including payroll processes.
6. Responsible for alternative format production of textbooks upon request.
7. Organize and maintain the loaning of smart pens and other adaptive equipment. Check out materials, track usage and return. 
8. Ensure that students with disabilities have equal access through the provision of accommodations such as auxiliary aids and services, materials in alternative formats, assistive technology, readers, and note takers.
9. Train and supervise student assistant staff (in addition to note takers), including payroll processes. 
10. Participate in college-wide events on behalf of the Accessibility Resource Center (ARC).
11. Remain competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses and/or conferences, and attending training and/or courses. 
12. Perform other duties as assigned.
13. Evening and weekend work hours required on occasion.
14. Travel required for departmental and college-related activities on occasion.

Minimum Qualifications

Master’s degree in Disability Studies, Higher Education Administration, College Student Personnel, Developmental Education, Rehabilitation, Special Education, or a related area plus three years of related work experience.
• Knowledge of the Americans with Disabilities Act (ADA), the Americans with Disabilities Act Amendments Act of 2008 (ADAAA), and Section 504 of the Rehabilitation Act and their application to the college setting.
• Highly organized and detail-oriented and capable of efficient and effective follow-through.
• Strong proficiency with Microsoft Windows, Microsoft Office, and various internet software. 
• Experience with assistive technologies and knowledge of ADAAA 508 regulations and requirements as it pertains to technology.
• Excellent interpersonal and communication skills and ability to work with a broad constituency of end-users with varying needs and experience.
• Excellent telephone, troubleshooting, problem-solving and conflict resolution skills, combined with patience and composure.
• Excellent customer service attitude and willingness to help students, faculty, and staff who are often under pressure due to time constraints or deadlines.
• Ability to work independently as well function in a team environment.

Preferred Qualifications

Three or more years of work experience working in a college or university setting in a Disability Services office in student and/or academic affairs. Knowledge of adaptive technology and accessible computer software programs, Microsoft Office applications, and Gmail functions. Previous supervisory experience. Bilingual in English-Spanish.

Physical Requirements

While performing the duties of this position, the employee is frequently required to sit, communicate, reach and manipulate objects, tools or controls. The position requires
mobility. Minimum physical exertion. Duties involve moving materials weighing up to 10
pounds on a regular basis and up to 25 pounds on an occasional basis. Manual dexterity and coordination are required over 50% of the work period while operating equipment such as computer keyboard, mouse, calculator and similar machines.

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