End User Support Manager
Responsibilities: The End User Support Manager assists the CIO by managing the daily operations of the Help Desk, User Support, Telecommunications and Audio/Visual Service groups which includes supervising technicians and work study employees.
The End User Support Manager responsibilities include serving as the interface between the campus user community and the Help Desk, User Support, Telecommunications and Audio/Visual Service groups. As such this position is responsible for ensuring that benchmarks for Service Level Agreements are met or exceeded. The position is responsible for technology planning as directed by the CIO in support of the institutional technology plans. This position requires in-depth understanding of computer hardware, software, and networking, combined with a broad systems level perspective and analytical approach.
This position requires the ability to work a flexible schedule that may include weekends, holidays, and college emergencies. This position is designated as “essential” and will require working outside normal working hours. Essential personnel may be called in to work outside of regular working hours to assist with other college activities.
Requirements: An Associate’s degree or equivalent formal technical training is required. At least three (3) to five (5) years’ experience in computer system analysis and administration in a network environment. Formal technical training could be in the form of certifications, training courses or degrees from an accredited college or university. One (1) year supervisory experience managing technical staff required. Ability to communicate with both technical and non-technical persons.
Interested applicants should submit a cover letter and resume to firstname.lastname@example.org on or before Thursday, April 26, 2018.