Student Services Paraprofessional/Professional
Nature of Work:
Represents the University to prospective students and their families. Recruits students who meet admissions requirements to the University. Ensures proper documentation and verification of prospective students and applicants in Banner. Collaborates with staff team members to promote recruitment and orientation of students. Works with other college departments to support implementation of college recruitment and admissions plans as well as support institutional goals for retention, attrition and student advancement.
Training and Experience:
Bachelor's degree required; excellent skills needed in use of Microsoft Office Productivity suite (Office, Excel, PowerPoint and Access); overall proficiency in the use of technology is required; excellent interpersonal relations and communication skills; ability to exercise courtesy, tact and sensitivity; previous customer service experience required; flexibility with schedule to work available shifts during the week, week nights, and weekends; experience should include but not be limited to: Banner (preferred), GA Futures, Oracle, SQL and strong Microsoft Office user; possess a learning orientation to changing technology impacting business processes such as personal computer and related software skills including word processing, spreadsheets, database, data query, and internet; high motivation with the ability to take initiative to solve complex problems; demonstrate good judgment; ability to assume responsibility and meet deadlines; creativity with the ability to pay close attention to detail, handle interruptions, balance multiple and varied tasks, and handle confidential information with discretion; ability to analyze and evaluate situations, process and procedures to determine or recommend best business practices and recommend changes as needed.
Illustrative Examples of Work:
Enters student information into Banner, XAP, and potentially any other tool/product used to manage and track student enrollment; takes incoming/outgoing calls; verifies receipt of documents for prospective students; communicates with other members of the Recruitment and Admissions to coordinate decision making; performs admissions processes; produces information packages for admitted students; follows-up on events and procedures; performs other duties, as required.
(Screening of applications will begin at date shown and will continue until the position is filled.)
Open Until Filled
Special Instructions to Applicants:
General Operating (State)
Number of Openings:
If Other, please denote the Name of a Grant:
Commensurate with qualifications and experience
Facts About the Institution:
Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive benefits provided by the University System of Georgia, including, but not limited to, hospital and major medical insurance, group life insurance, participation in the Georgia Teachers' Retirement System, Optional Retirement Plan (Faculty and exempt employees only), Social Security and Tuition Remission after six months of employment.
Albany State University is an equal employment, equal access, equal educational opportunity and affirmative action institution which adheres to all federal and state civil rights laws banning discrimination in public institutions of higher education.
The University is committed to insuring equal opportunity to all students, employees, and applicants for employment or admission without regard to race, color, religion, sex, national origin, age, veteran status, physical or mental disabilities, or sexual orientation. It is the policy of Albany State University to comply with all federal laws, including the Age Discrimination Act of 1975, Section 504 of the Rehabilitation Act of 1973, Title II of the Americans with Disabilities Act (ADA) of 1990 (Title II), Title IX of the Education Amendments of 1972 (Title IX), Title VI of the Civil Rights Act of 1964 (Title VI), Executive Order (E.O.) 11246, and all subsequent amendments and implementing regulations which prohibit discrimination as above described. In accordance with the requirements above, Albany State University affirmatively states that it does not discriminate on the basis of race, color, religion, sex, age, veteran status, disability or national origin in its employment and/or educational programs and activities. Albany State University is an Affirmative Action/Equal Opportunity Institution.
The University shall take action, to the extent allowed under state and federal law, to ensure fulfillment of this policy. For questions or more detailed information regarding this policy, or to file a complaint regarding violation of this policy, please contact the Albany State University Office of Human Resources, 504 College Drive, Billy C. Black Building, Room 382, Albany, Georgia 31705 Director of Human Resources at 229-430-4623. Students requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Student Disability Services Center, New Student Center, 2nd Floor, Green Zone (Room 2-140), Dr. Stephanie Harris-Jolly, Director of Counseling and Student Disability Services, 229-903-3610.
Applicants who have a disability and who need special services or facilities to apply or to interview should contact Human Resources at 229-430-4623. EEO/AA employer.
Optional Applicant Documents:
Unofficial Transcript 1
Required Applicant Documents:
Application Types Accepted:
Staff Employment Application