Financial Aid Counselor

Job description

Reports To:  Sr. Assistant Director of Financial Aid

Overview:  In a high volume processing environment, evaluates financial needs of students from a variety of sources including documentation of financial status and personal interviews. Awards financial aid according to government and institutional regulations and guidelines. The ideal candidate will have strong attention to detail and interpersonal skills, and have the capacity to assist and counsel prospective and current students and parents regarding all aid programs. 

Job Duties:

  1. Counsels and advises students about financial aid eligibility, application procedures, aid programs, aid eligibility, packaging policies, costs, billing process, indebtedness.  Also provides general information via e-mail, phone, and personal contact
  2. Analyze student files to make an independent determination for financial aid and then reviews, award, verifies and processes financial aid paperwork.
  3. Collects and/or analyzes financial data on students to determine aid eligibility and makes awards within federal, state and/or institutional guidelines.
  4. Independently conducts analysis on students who have had their FAFSA selected for verification, determine and request additional documentation as needed.  Submits corrections to the Department of Education, evaluates eligibility and changes awards if necessary.
  5. Answers questions, inquiries or requests from students or parents in person, by phone or in writing regarding financial aid programs and eligibility.
  6. Assists in the preparation and presentation of information regarding federal financial aid, scholarships, employment and grants for various campus groups, high school students and parents at meetings, group discussions, workshops and recruitment sessions.
  7. Analyzes various system generated reports such as grades and enrollment status or award status to verify continued compliance and eligibility of students receiving aid under federal and institutional guidelines; notifies students of changes in eligibility of awards and alternatives to amend the situation.
  8. Interfaces with students, employers, donors, and/or staff to resolve issues.
  9. Assists with other financial aid activities such as outreach, reporting and monitoring.
  10. Conducts on campus admissions interviews during peak visit times.
  11. Serves as admissions liaison with the Office of Financial Aid for on campus admissions events.
  12. Regular activities require ability to quickly change priorities and may include and/or are subject to resolution conflict.
  13. Other duties as assigned

Education & Experience:

Bachelor’s degree with one or more years of experience in a professional setting. Experience providing exemplary customer service in a fast-paced, deadline-driven environment with a primary focus on communication and counseling skills, problem-solving abilities, and attention to detail.

Skills & Abilities: 

  • Excellent communication and counseling skills (verbal, written, and presentation)
  • Exhibits meticulous attention to detail
  • Ability to organize and manage multiple projects while working in a high-pressure, fast paced and frequently changing environment.
  • Basic understanding or ability to learn government, donor and/or institutional rules, regulations, guidelines, and procedures for awarding of financial aid.
  • Working knowledge of Microsoft Office products including experience working with Word, Excel and PowerPoint, as well as ability to quickly learn the Datatel Colleague system.
  • Patience, high energy, enthusiasm for helping others
  • Ability to maintain a high level of confidentiality.
  • Ability to effectively communicate with a diverse constituency of parents, students, campus colleagues and visitors.
  • Strong problem solving skills.
  • Ability to work independently and interdependently with limited supervision.
  • Team orientated
  • Regular activities require ability to quickly change priorities and may include and/or are subject to resolution conflict.

Physical Requirements:  Must be able to lift 15 pounds on a frequent basis.  Also required is the ability to listen, hear, speak, read, write, climb stairs, bend, stoop, and stand for intermittently long periods of time.  Must be able to use a computer to accomplish a variety of job tasks.

Special Requirements

During heavy financial aid packaging “season” evening and weekend work is required to meet department goals. 

Note:  This job description is subject to change and is not designed to be a comprehensive listing of activities, duties or responsibilities that are required by the employee. 

Application Instructions:  Interested applicants should submit a cover letter indicating salary requirements and interest in the position as well as a resume to [email protected] no later than May 1, 2018.  Resume review will begin immediately.  Successful candidates will be required to pass a criminal background check.  Augustana is an Equal Employment Employer.




Diversity Profile: University



View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 4/13/2018
Application Due: 6/12/2018
Work Type:
Salary: Competitive