GLOBAL PROGRAMS MANAGER
Duties: Reporting to the Associate Director, Advising & Enrollment, the Global Programs Manager plays a key role in administering undergraduate education abroad opportunities including Penn-approved semester programs, global internships, Penn Global Seminars and other short term programs. This position provides guidance on all available opportunities for Penn undergraduate students, including those that are not managed within Penn Global. The Global Programs Manager carries out a mix of advising, program management, programming and crisis support as follows: Advising: Work directly with students both in one-on-one and group sessions; addressing groups of students, parents, and faculty through a variety of media; advising on program costs, financial aid policies; responding to inquiries about study abroad; orientation and student preparation: preparing pre-departure information and leading orientation sessions; and, maintaining supportive and constructive
communication with students during the advising, application, study abroad, and return stages. Program Management: Preparing and updating information and materials for Penn Abroad programs within StudioAbroad; application review and student selection; and, maintain partnerships with providers, host institutions, and program staff abroad. Programming, Outreach, and Recruitment: Support and lead Penn Abroad initiatives for programming and outreach to prospective education
abroad students; activities include but are not limited to Penn Global Week and the Education Abroad Fair, information sessions, returned student programming, social media, marketing support, events, etc. Crisis Support: Collaborating with appropriate crisis response team members in the case of student emergencies abroad.
Qualifications: A Bachelor's degree is required, Master's preferred, and two to three years' experience in education abroad advising and program management, or equivalent combination of education and experience. Demonstrated proven experience in effective advising and excellent organizational, written, and oral communication skills. Commitment to student service and ability to work effectively with faculty, students, and university representatives from different cultural backgrounds; extensive experience working, studying, or traveling abroad desirable; proficiency in one language other than English preferred; familiarity with higher education in other countries; excellent judgment and ability to deal with difficult situations; ability to work as a member of a team and under pressure. A willingness to travel and represent the University of Pennsylvania's views, standards, and policies with authority and personal conviction; interest in professional development; and familiarity with computer applications for a study abroad office.
Reference Number: 62-28520
Salary Grade: 026
Employment Type: Exempt
Org: Penn Abroad
Job Family: G-Student Services