Electronic Research Administration (eRA) Systems Administrator
Open Date: 04/11/2018
Date Initial Screening Begins:
Minimum Education/Experience: Bachelor's degree or an equivalent combination of education and experience and additional one year of research administration experience. All degrees must be received from appropriately accredited institutions.
Special Instructions to Applicant: East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter/resume, and a list of three references, including contact information, online.
Job Duties: The Electronic Research Administration (eRA) Systems Administrator (ERASA) supports the implementation, maintenance, and use of eRA pre- and post-award system modules, as well as other databases and computing resources, to ensure efficient, accurate data management and reporting for research administration and sponsored project activity. He/she serves as the user group project manager for implementation and configuration of vendor supplied pre- and post-award eRA system modules. He/she liaises with Information Technology and Computing Services (ITCS), Systems Coordination, and research administration units to ensure efficient implementation and ongoing operation of the eRA system. The ERASA works with the ITCS project manager during implementation to draft project documents, track decisions and future action items, document meeting discussions, draft and update status reports, disseminate communications to the campus regarding system implementation, and plan and manage go-live. He/she leads research administration subject matter experts in reviewing institutional pre- and post-award research administration business processes, develops e-forms to capture those processes, and configures the system through a user interface to ensure accurate and comprehensive data collection. During implementation, the ERASA fully documents user-defined configurations and develops user-friendly instructions and tools to support accurate and consistent data entry. Post-implementation, he/she maintains and updates system user roles, maintenance tables, e-forms, and data fields as new data needs are identified or as business processes are modified. He/she troubleshoots system operational issues with the vendor and the ITCS team and documents all solutions and system changes. The ERASA develops and utilizes quality assurance reports to ensure data integrity; ascertains user needs and campus reporting requirements, including operational metrics; and develops a library of standard and complex ad hoc reports requested by users. He/she maintains the system users' manual; develops additional training materials; participates in the campus-wide training program for research administrators; and serves as the primary end-user support contact.