Assistant Director, The Smith Fund
As part of the integrated marketing team, utilize best practices in the area of phonathon and apply decision-making skills as part of an energetic team in a dynamic environment.
Responsible for coordinating and managing the student calling program and to oversee the fund raising efforts of an assigned group of alumnae classes, including the Senior Campaign, as well as an on-campus internship program within the Smith Fund office. Act as primary liaison to Alumnae Relations in regards to student and young alumnae engagement efforts, and Advancement Systems for Smith Fund reporting and technology support. Supervise one Program Assistant.
Duties and Responsibilities:
Phonathon Program: Manage and coordinate all aspects of Smith’s student calling program. Identify, recruit, train, and motivate a group of Smith students to function as paraprofessional fundraisers. Develop phonathon scripts and materials, create calling pools for data segmentation, coordinate data management activities for the program, and manage and trouble-shoot the automated calling system. Act as super-user of the calling system technology for Smith, and train other staff who support the phonathon program to utilize the system. Be the point-person to interface with the phonathon software vendor. Develop and oversee the student manager positions within the phonathon (4-5 per year). Determine goals and priorities for the program so that a broad constituency responds to student caller appeals. Monitor program equipment needs, state of the calling facility, supplies, and the latest in trends and technology. Monitor and track student calling program budget. Oversee student employee payroll. Work to ensure timely entry of data and prompt follow up to donors. Track phonathon program progress against measurable outcomes, analyze results, and formulate methods for improvements; utilize best practices to analyze results. Assign work and provide guidance to the (limited term) Program Assistant assigned to support this program.
Young Alumnae and Student Engagement and Philanthropy: With the Smith Fund Director, craft strategic plans tailored for a group of young alumnae classes, based on data analysis, proven tactics, and new innovations designed to maximize revenue and donor participation. Work with assigned volunteers to achieve the specified goals for each class, for the Smith Fund overall, and for other Development initiatives. Develop and implement fund raising strategies that include solicitation plans for special gift prospects in these classes. Establish goals and priorities so that a broad constituency responds. Strengthen volunteer teams through training, management and consistent communication. In conjunction with overall Smith Fund efforts, develop communication materials for volunteers, donors, and prospects that convey the goals and priorities of the college. Provide summaries and recommendations based on class progress. Hire, train and supervise student office assistants. Oversee a student internship program for students interested in the fundraising field. Organize the Senior Campaign, the annual effort from the senior class, including management of student volunteers and event planning. Serve as liaison to Office of Alumnae Relations in regards to student philanthropy educational programming. Contribute to overall Smith Fund discussions affecting annual giving priorities and strategies. Assign work and provide guidance to the (limited term) Program Assistant assigned to support these efforts.
Technology: Act as primary tester of all new and adjusted Smith Fund reporting. Serve as liaison with Advancement Systems team to communicate reporting changes and new requests. Train Smith Fund staff on best practices in use of reporting. Assist in on boarding new Smith Fund hires in all aspects of technology training. Oversee the annual computerized “roll” of Smith Fund data into the new fiscal year and the annual “ask amount setting” processes.
Education/Experience: Bachelor's degree plus 2 to 4 years of relevant experience and/or the equivalent combination of education and experience preferably in a college environment with a clear record of accomplishment and strong measurable results. Experience working directly on a calling program.
Skills: Must be a self-starter who has strong written/verbal communication skills and well-developed computer and database skills, preferably including automated phonathon software and complex databases; a high standard of integrity; the ability to work with and motivate others; and, is well organized, flexible and creative. Must possess solid interpersonal skills; the ability to manage others; the ability to work in a team-oriented environment and work well under pressure while handling multiple tasks; be successful in meeting deadlines; and be able to work independently. Must be comfortable in a fast-paced and results-driven environment. Ability and willingness to work nights and weekends.
Smith College is an EO/AA/Vet/Disability Employer