Associate Vice Chancellor for Campus Enterprises
Position Number: 00101380
Primary Function of Organization Unit: Campus Enterprises (CE) advances NC State University's strategic goals by providing high quality retail and hospitality services to the University's students, faculty, staff, visitors and community. CE is a large, complex organization responsible for approximately $80 million in annual revenue, and employs over 2,000 full time, part time and temporary staff of which 60% are students. Guided by the University's core values of integrity, excellence and respect, CE strives to be good stewards of the University's resources and reputation while supporting numerous student-life, faculty, university and community initiatives. CE manages more than 40 commercial enterprises on-campus, with a variety of organizational structures, labor forces and revenue expectations, including: * NC State Dining * NC State Student Centers * NC State Stores * NC State Wolfpack One Card * Rave! Events * State of the Art * Trademark Licensing * Wolf Xpress Print and Copy * Lonnie Poole Golf Course * The State Club Restaurant at the Park Alumni Center Additionally, CE serves as a liaison with the StateView Hotel and Conference Center, an on-campus Marriott Autograph Collection property. CE is a nationally-recognized leader in sustainability efforts, green facilities, and health and wellness initiatives; and is proud of its reputation for serving customers promptly, efficiently and affordably. Students serve in leadership roles for most CE programs, and many of CE's 1,200 student-employees participate in management training programs.
Essential Job Duties: Essential Job Duties The Associate Vice Chancellor (AVC) of Campus Enterprises is responsible for strategy and leadership, directing CE business operations and facilities management across the University. Reporting to the Vice Chancellor of Finance and Administration, the AVC is part of the Vice Chancellor's leadership team and exercises strategic and operational control of Campus Enterprises. The AVC is responsible for ensuring CE operates in accordance with financial, customer service and other goals set jointly with the Vice Chancellor, and in support of the University's strategic initiatives, mission, vision and goals. Business Operations Management * Develops and implements strategic plan(s), goals and leadership across all CE business units * Designs, conducts and evaluates complex financial, operational and technical analyses to guide, measure and inform CE business operations and facilities management as well as university-wide resource planning * Ensures best-practice operational, management and financial processes throughout all CE business units and facilities with goals driven by high quality, efficient customer service and streamlined low-cost processes; ensures each CE business unit achieves financial, customer service and other goals measured on a quarterly and annual basis * Develops and manages capital and operational budgets; oversees solicitation, bidding and contracting for CE operations and facilities, major purchases and third-party vendors; follows best practice accounting and audit processes * Serves as the principal liaison for third-party operated retail and hospitality venues * Routinely evaluates CE business operations and facilities management, opportunities to streamline, incorporate technology and/or re-structure to lower costs and improve delivery of services and goods * Identifies growth and entrepreneurial opportunities to optimize operations, and/or improve customer experience in support of University strategic goals and aligned with University core values * Collaboratively works with student, faculty and staff organizations, University leadership and administration including the Facilities division, and other University entities to steer development and renovation of university buildings, including opportunities to transition to new uses and/or functionalities * Prioritizes, implements and reports on multi-million dollar budgets across CE business units; provides budgetary reports to the Vice Chancellor of Finance and Administration, Chancellor, and Board of Trustees; prepares an annual financial and administrative report for the OFA Customer Relationships, Service and Outreach * Identifies and implements goals, metrics, and processes to measure and improve customer service, CE reputation and brand * Establishes and cultivates collaborative relationships with internal and external customer groups, including University leadership and administration, colleges and departments, student, faculty and staff organizations, and numerous affiliated entities to support University goals specific to student-life, faculty and staff support, visitor experience and community outreach * Participates on boards and working groups with deans, department heads, student leadership, faculty groups and community initiatives to ensure CE offerings support various University-led programs * Serves as a NC State University representative on the Hillsborough Street Community Service Corporation (HBCSC), tasked with managing business improvement goals for the university and the boarding commercial and residential neighborhood * Runs multi-media communications to advertise services, highlight new programs and inform customer base * Increases CE profile by actively participating in state, regional and national organizations and service groups, attending meetings, presenting at major conferences and contributing to media communications Employee Management and Administration * Collaborates with Human Resources to recruit, hire, train and retain top talent for all positions * Defines hiring, training and supervisory protocol for full time, part time, temporary hires and contractors * Develops and implements employee and managerial training programs focused on customer service, skills, compliance and University core values of integrity, excellent and respect; incorporates student-employees into training programs * Develops goals and metrics to measure employee turn-over, identify and address problem areas * Administers university-wide policies, procedures, rules and operating procedures for all areas of responsibility and all employees within the organization * Ensure employees, managers and overall organization compliance with University policies, procedures and regulations, and also federal and state laws (i.e., ADA, EEO and Title IX) * Effectively communicates, collaborates and provides data-driven reports to the Vice Chancellor of Finance and Administration, Chancellor and Board of Trustees, as requested by key stakeholders Other Work/Responsibilities * Other duties as assigned by the Vice Chancellor of Finance and Administration
Minimum Education/Experience: * Requires a post-baccalaureate degree from an appropriately accredited institution plus at least five years of related professional experience. For candidates demonstrating comparable professional backgrounds, a relevant undergraduate degree from an appropriately accredited institution and a minimum of seven years of relevant experience may be substituted.
Department Required Skills: * Demonstrated financial, managerial and reputational success in equivalent sized retail and/or service organization with facilities management, marketing and employee relations experience * Extensive experience in contract development, negotiations and management including contractual experience with third-party vendors * Proven ability to lead and motivate significant number of employees, including various customer-facing roles and labor pools (full time, part time, temp, contractors, student-employees) * Exceptional judgment and decision-making in managing business operations and facilities; implementing policies and procedures; and managing a variety of customer-facing employees * Highly-developed analytical skills with the ability to analyze complex operational and budgetary data as necessary to guide/support major decisions, and to effectively and efficiently manage a large, complex organization * Ability to work independently, as well as collaboratively and as a leader, demonstrating emotional intelligence in relationships with key stakeholders, constituencies, management and employees * Excellent verbal and written communication skills with the ability to clearly and persuasively convey important and complex information to a wide variety of audiences and stakeholders, including customers, employees and managers, university and community stakeholders, and University leadership (Chancellor, Board of Trustees, UNC General Administration) * Technical aptitude including standard office software, financial systems and HR systems within the scope of auxiliary services; ability to discern advantages and disadvantages of various technical oriented system solutions * Proven knowledge of applicable federal laws; and knowledge of, or ability to quickly master and ensure organizational compliance of, state laws and University system policies, procedures and regulations * Results-driven, action-oriented, compliance-knowledgeable * Adaptable, resilient and agile; professional and customer-oriented
Preferred Experience, Skills, Training/Education: * Post-baccalaureate degree plus at least ten years demonstrated success in managing variety of customer-facing retail and hospitality services for an equivalent sized, complex organization. * Demonstrated success in contract negotiations, project management, and financial accountability for an equivalent sized, complex organization * Track record of successful personnel management and development across a varied labor pool * Successful reputation and proven track record of complying with federal and state laws and institutional policies, procedures and regulations
Necessary Licenses and Certifications: n/a
AA/EOE: NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree verified at "www.wes.org":http//wes.org. Degree must be obtained prior to start date.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.