Department: New Student & Family Programs - 648001
Vacancy ID: P008425
Position Summary: The Office Manager is responsible for day-to-day administration and event support in the Office of New Student & Family Programs. This includes providing excellent customer service to Carolina students and families through written and verbal communication, providing critical event planning support (both registration processes and logistics), maintaining inventory and supplies, and providing administrative support to the NSFP Director and Management Team. In addition, the Office Manager serves as backup to the Operations Manager for deposits, refunds, combo and travel forms. This position reports to the NSFP Director. Office Administration & Customer Support Manage the day-to-day administrative operations for New Student & Family Programs, including: * Maintain office wide email accounts and responding to phone calls and messages and making referrals as needed; Inventory and ordering for supplies for all programs; * Manage departmental records, reports and files for archival purposes,; * Oversee facility needs; * Coordinate IT support. Event and Program Support Serve as primary liaison to IT for online event registration software for two signature NSFP programs - New Student & Family Orientation and Carolina Family Weekend, including: * Train NSFP professional and student staff as needed in collaboration with IT; * Manage the registration process (i.e. event confirmations, reservations changes, reporting to NSFP team and campus partners); * Coordinate payment plans and reminders for Orientation participants; * Manage the service indicator process for accounts past due. Administrative Support for Director and Management Team * Maintain calendars for Management Team (Director, Associate Director, and Assistant Director); * Provide scheduling, travel planning and general administrative support to Director.
Application Deadline: 04/19/2018
Qualification and Experience: High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
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