The Advisor, Student Accounts, provides technical assistance in the area of student accounts to students and parents. Serves as the primary contact and support for students and families seeking financial aid and student accounts information. Provides customer service regarding financial aid applications, deadlines and awards; student account statements, due dates, payments, refunds and adjustments; payment plans and alternative financing options. Customer service is provided in person, over the phone, via email, and other electronic formats.
• Assists students with finalizing financial registration.• Reviews and ensures documentation is completed to disburse federal/financial aid.• Advises students on entrance and exit interviews and other federal loans requirements.• Educates students and parents in governmental and University policies regarding loans, payment plans and other financial services.• Conducts analysis of student accounts and control reports to issue overages on a timely basis.• Responds to student and parent inquiries through the department's email links, written correspondence and telephone.• Meets with students and parents to resolve financial issue relating to the completion of financial registration. The responsibilities will entail the return of Title IV calculation for federal aid which encompasses detailed and timely processing in order to keep with the regulatory timeline requirements. Also included in the responsibilities of this position is the return of State and University Aid, as well as customer service for the Exit Interview inquiries. This individual will need to have knowledge of general accounting, financial applications and processes. This is a very sensitive area as it deals with compliance of Federal and State regulations pertaining to the return of said funds. Apply online. Position #R100023217
The University of Miami is home to some of the brightest minds in the world. We are committed to educating and nurturing students, creating knowledge, and providing service to our community and beyond. The University of Miami offers competitive salaries and a comprehensive benefits package including medical and dental benefits, tuition remission, vacation, paid holidays and much more. The University of Miami is an Equal Opportunity/Affirmative Action Employer. Come join us!]]>