Laboratory Technician - Business and Computer Information Systems

Job description

Laboratory Technician - Business and Computer Information Systems

Mt. San Antonio College

Job Category: Classified

Employee Group:

Time (Percent Time): 100%

Term (months/year): 12 months/year

Current Work Schedule (days, hours): Monday - Thursday, 11:00 a.m. - 8:00 p.m.; Friday, 8:00 a.m. - 4:00 p.m.

Salary Range: A-79

Salary: Steps 1 - 6, $49,897 - $63,682 annually

Shift Differential:

Health & Welfare: College contributes $10,946 toward annual premium for medical, dental, vision and life insurance coverage. Lifetime retirement benefits provided for eligible retirees. The District participates in the Public Employees’ Retirement System (PERS), State Teachers’ Retirement System (STRS) retirement programs, and MetLife Social Security Alternative Plan. *Note Salary and Health & Welfare Benefits are subject to change.

Department: Business Division

Open Date: 04/10/2018

Closing Date:

Open Until Filled: Yes

Basic Function/Overview:
Under general supervision, provides technical and instructional support services for faculty and students; prepares and sets up computer laboratory exercises, demonstrations, instructional materials, and supplies; assists students and faculty in the use and operation of computer equipment, peripherals, and materials related to the District's Business and Computer Information System programs.

Receives general supervision from the Dean, Business. Exercises no direct supervision of staff. Provides technical and functional direction and training to student workers.

This is a journey-level class responsible for conducting a variety of technical and instructional support activities to ensure student learning. Incumbents perform the full range of duties as assigned, working independently, and exercising judgment and initiative. Incumbents at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of assigned area of responsibility. This classification is distinguished from other laboratory technicians by having subject matter expertise in the District's Business and Computer Information System programs, equipment, and materials.

Essential Duties/Major Responsibilities:

1. Prepares and sets up computer laboratory assignments, exercises, demonstrations, and instructional materials; monitors computer laboratory environment; organizes, arranges, stocks, and distributes materials, equipment, and supplies.
2. Provides technical and instructional support services for the District’s Business and Computer Information System programs; assists in instructional demonstrations of procedures and techniques; explains related principles, practices, procedures, methods, materials, terminology, tools, and equipment.
3. Proctors, administers, and monitors make-up exams and quizzes.
4. Maintains facilities and computer equipment and peripherals, such as monitors, video players, cassette recorders, laser disc systems, and computer terminals; ensures proper storage of laboratory equipment; ensures work areas are maintained in a clean and orderly condition.
5. Maintains accurate logs, reports, and records of work performed and materials and equipment used.
6. Maintains laboratory usage schedules.
7. Monitors, orders, receives, stores, and maintains adequate inventory levels of supplies and equipment as directed.
8. Submits work orders for maintenance and repair of equipment and facilities; makes minor facilities and equipment repairs.
9. Provides instructional assistance in computer assignments; provides tutoring in computer programming.
10. Evaluates, responds to, and resolves requests for computer assistance from faculty and students; assists users experiencing problems with hardware, software, networking, and other computer related technologies.
11. Diagnoses problems, performs remedial actions to correct problems, and/or recommends and determines solutions.
12. Researches, resolves, and follows up on user problems; refers more complex problems to specialized or higher level personnel.
13. Installs, or assists personnel in the installation of personal computers, software, and peripheral components such as monitors, keyboards, printers, disk drivers, and cabling in the computer laboratory.
14. Assist students with hardware usages and basic computer navigation in the completion of student’s laboratory assignments. Advises students on best security practices.
15. Installs and maintains laboratory equipment, example, printers, copiers and scanners, addressing both hardware and software issues
16. Assists in coordinating activities with help desk, network services, or other information technology staff.
17. Provides updates, status, and completion information to personnel and/or users via voice mail, e-mail, or in-person communication.
18. Researches and purchases tools, supplies and repair parts from a variety of sources.
19. Learns and applies emerging technologies and, as necessary, to perform duties in an efficient, organized, and timely manner.

Other Duties:

Performs other related duties as assigned.

Knowledge Of:

1. Terminology, techniques, equipment, materials, principles, theories, practices, and procedures related to the District’s Business and Computer Information System programs.
2. Principles and practices used in the operations, maintenance, and administration of network operating systems, personal computer system hardware, and related software systems.
3. Techniques and methods of computer hardware and software evaluation, implementation, and documentation.
4. Personal computer and network system application software packages, including word-processing and spreadsheets.
5. Personal computers and peripherals, as well as, network hardware, including hubs, switches, and cabling.
6. Troubleshooting, configuration, and installation techniques.
7. Occupational hazards and standard safety procedures.
8. General methods and procedures for preparing course materials and laboratory exercises and demonstrations used in various Business and Computer Information System programs.
9. Set-up, operation, demonstration, and maintenance of various equipment used in the District’s Business and Computer Information System programs.
10. Methods, practices, and techniques of student learning and instruction.
11. Modern office practices, methods, and computer equipment and applications related to the work.
12. Record keeping principles and procedures.
13. English usage, spelling, vocabulary, grammar, and punctuation.
14. Techniques for providing a high level of customer service by effectively dealing with the public, students, and District staff, including individuals of various ages, disabilities, various socio-economic and ethnic groups.

Skills and Abilities:

1. Perform a variety of functions in the operation of a variety of computer equipment and peripheral components, including LAN and WAN systems; troubleshoot related problems and take appropriate action.
2. Identify and resolve hardware and software problems and perform minor repairs.
3. Setup PC and network hardware and install and configure software.
4. Train staff on software applications and hardware usage.
5. Explain principles, practices, procedures, methods, materials, tools, terminology, and equipment related to the assigned Business and Computer Information System programs.
6. Assist students and faculty in the use and operation of equipment and materials related to the assigned Business and Computer Information System programs.
7. Create an engaging and positive learning environment in the computer laboratory, or other learning environments.
8. Demonstrate proper use and maintenance of equipment, materials, and supplies used in the assigned Business and Computer Information System programs.
9. Interpret, apply, and explain applicable District policies, rules, and regulations related to areas of responsibility.
10. Estimate and order required supplies and equipment.
11. Establish and maintain a filing, record keeping, and tracking systems.
12. Organize own work, set priorities, and meet critical time deadlines.
13. Operate modern office equipment including computer equipment and software applications programs.
14. Use English effectively to communicate in person, over the telephone, and in writing.
15. Understand scope of authority in making independent decisions.
16. Review situations accurately and determine appropriate course of action using judgment according to established policies and procedures.
17. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Minimum Qualifications/Education & Experience:

Equivalent to an Associate’s degree from a regionally accredited college in computer science or related field, and progressively responsible technical experience performing technical support which includes network administration on personal computers and peripheral equipment including software administration in a multi-user environment.


Preferred Qualifications:

License(s) & Other Requirements:
The incumbent may periodically be required to travel to a variety of locations. If required to operate a vehicle in the position, employees must demonstrate possession of a valid California Driver’s License.

Working Environment:
Incumbents work indoors and outdoors, and are frequently exposed to dust, fumes, and allergens and occasionally exposed to loud noise levels, inclement weather conditions, chemicals, mechanical and/or electrical hazards, and hazardous physical substances. Employees may interact with staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

Physical Demands:
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle to visit various District sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This classifications primarily works in an office and standing in and walking between work areas is frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Incumbents in this classification frequently bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 50 pounds with the use of proper equipment.


Instructions re: Confidential Letter of Recommendation:

Conditions of Employment:

Official offers of employment are made by Mt. San Antonio College Human Resources and are made contingent upon Board approval. It is also required that a final offer of employment will only be made after the candidate has successfully been live-scanned and clearance for employment is authorized by Human Resources. Costs for live-scan services shall be borne by the candidate.

Notice to all prospective employees - The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Administrative Procedure 3518, titled Child Abuse Reporting, as a condition of employment.

As required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Mt. San Antonio Community College Annual Security Report is available here:

The person holding this position is considered a ‘Responsible Employee’ under Title IX of the Educational Amendments Act of 1972 and is required to report to the College’s Title IX Coordinator all relevant details reported to him or her about an incident of alleged sexual misconduct including sexual harassment, sexual assault, dating and domestic violence and stalking.

Examination Requirements:

Typing Certificate Requirements:

Application Procedure:

Complete application packets will be accepted until the position is filled; however, those submitted by 11:59 p.m. (PST) on June 5, 2018 are assured consideration.
Applicants must submit all of the following materials online at to be considered for this position:
1. A Mt. San Antonio College online application.
2. A cover letter describing how the applicant meets the required education and experience.
3. A detailed resumé that summarizes educational preparation and professional experience for the position.
4. Two (2) letters of recommendation that reflects relevant experience (do not use social media or professional networks as a means to provide letters of recommendation).
5. College and/or university transcripts showing the awarded/conferred degree (if applicable) are required and must be submitted with the online application by all applicants, including current or former employees of the college, to demonstrate that the required educational qualifications are met. Unofficial transcripts are acceptable at the time of application; however, copies of diplomas are not accepted in lieu of transcripts.

Special Notes:

Please note: A confirmation number will be assigned when your application packet indicates the supplemental questions have been answered and a document has been attached to each required link. Assistance with the online application process is available through the Office of Human Resources at 1100 N. Grand Avenue, Walnut, CA 91789-1399. Human Resources: (909) 274-4225. E-mail: [email protected].

TRAVEL POLICY: Costs associated with travel in excess of 150 miles one way from residence for the purpose of an interview will be reimbursed up to $500 maximum. Relocation costs will be borne by the successful candidate. Travel reimbursement claims must be submitted no later than 30 days following the interview date.


Foreign Transcripts:

Foreign Transcripts: Transcripts issued outside the United States require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the filing deadline.


Human Resources at 1100 N. Grand Avenue, Walnut, CA 91789-1399. Human Resources: (909) 274-4225. E-mail: [email protected].

Selection Procedure:
A committee will evaluate applications, taking into account breadth and depth of relevant education, training, experience, skills, knowledge, and abilities. The screening committee reserves the right to limit the number of interviews granted. Meeting the minimum qualifications for a position does not assure the applicant of an interview. Interviews may include a writing sample, committee presentation, and/or performance test. The start date will be following Board approval and receipt of live scan clearance.

Special Instructions to Applicants:

To be guaranteed consideration, it is the applicant’s responsibility to ensure that all required materials are received before the initial screening date and time indicated on the job posting. Incomplete application packets will not be considered. All application materials will become College property, will not be returned, and will not be copied. Please visit our employment website at to complete and submit your application for this position.

Letters of Recommendation
Confidential letters of recommendation are not accepted for this position. All letters of recommendation must be uploaded to the application.

EEO Policy:
The College is an equal opportunity employer. The policy of the College is to encourage applications from ethnic and racial minorities, women, persons with disabilities, and Vietnam-era veterans. No person shall be denied employment because of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex (gender), age, sexual orientation, or the perception that a person has one or more of these characteristics.

Conflict of Interest:
Conflict of Interest

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Job No:
Posted: 4/11/2018
Application Due: 12/25/2018
Work Type: