Educational Program Specialist

Job description

Classification Title

Position: Educational Program Specialist

Division: Academic Affairs

Department: eCore

Nature of Work

This position maintains a work schedule of 8AM-5PM, but will be required to work a modified schedule from 10AM-7PM a few days per month to meet department demands.

Responsible for design, implementation, and operational support of the eCore proctored exam system in support of students from all eCore partner institutions.
The work involves daily customer service interaction with students and other stakeholders. 
Formulates and implements policies relating to testing integrity and processes to ensure compliance with SACSCOC and USG.
Provides support to eCore faculty in initializing the proctored exam system at the beginning of each semester and session. 
Provides support to the eCore students by offering an array of test proctor options and assistance to select the best one aligned for the student’s need. 
Provides ongoing support to all related testing centers and test proctors needed to provide the proctored exam environment for the eCore student experience. This includes USG institutional partner testing centers, other higher education testing centers in Georgia, Dual Student high schools for test proctor assistance, Military installations for test proctor assistance, online proctor vendors, and other independent proctor and testing centers needed to cover the eCore student needs for the proctored exam experience. 
Provides ongoing support to eCore students for assistance in scheduling and completing the proctored exam experience.
Works with testing vendors to manage and operate the eCore program proctored exam environment.
Collection and analysis of proctored exam data for program and student success. 
Provides ongoing outreach and support to students with proctored exam issues, along with student success assigned students who are in need of at-risk and withdrawal support.
Provides support as needed to any proctored exam requests for the eMajor program.
Assists with eTuition revenue accounting for UWG Online fully online courses, utilizing Banner to determine accurate calculation of tuition to be billed, exceptions, and revenue sharing.
Other duties as assigned.

Required Qualifications

Bachelor’s Degree and 2-3 years related experience. 
Demonstrated organization skills and ability to engage successfully with students. 
Strong proficiency in Microsoft Office, Access, Excel.
Ability to analyze, quantify and present data effectively.
Some evening or weekend work required to meet deadlines.
Superior written communication skills, including spelling, grammar, and persuasion.
Knowledge of FERPA and student confidentiality requirements.

Preferred Qualifications

2-3 years experience in higher education and a Master’s degree are preferred. Proctored exam experience preferred.
Strong critical thinking and problem solving skills, along with the ability to identify a quick and positive solution, are desired for the position.


Minimum $45,540 to Midpoint $58,632

Physical Requirements/Working Conditions

Must be willing/able to work evening hours as needed. Must be able to sit for long periods of time and move freely about the office.

Notice to Applicants

Please be advised that should you be recommended for a position, the University System of Georgia Board of Regents policy requires the completion of a background check as a prior condition of employment.

Posting Dates and Link

04/11/2018 – 04/24/2018;

Required Documents: Resume, cover letter; Optional Documents: Curriculum vitae, up to three letters of reference




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Job No:
Posted: 4/11/2018
Application Due: 4/24/2018
Work Type: