University of Miami is considered among the top tier institutions of higher
education in the U.S. for its academic excellence, superior medical care, and
cutting-edge research. At the U, we are committed to attracting a talented
workforce to support our common purpose of transforming lives through teaching,
research, and service. Through our values of Diversity, Integrity,
Responsibility, Excellence, Compassion, Creativity and Teamwork (DIRECCT) we
strive to create an environment where everyone contributes in making UM a great
place to work. We are one of the largest private employers in Miami-Dade
County; home to more than 13,400 faculty and staff from all over the world. The Clinical Access Department has an exciting opportunity for a Supervisor, Patient Access. Incumbent assists with the day-to-day operations and management of the clinic's front desk. Ensures that all patients, customers, visitors, and staff are well served by providing a pleasant and organized atmosphere that is appropriate for all age groups, ethnic groups and physical handicaps. Responsible for the supervision of the daily activities of the front desk including supervising registration personnel, anticipating patient volume, monitoring patient flow, monitoring staff productivity and related reporting. Supervises, orients, trains, evaluates and monitors on-the-job performance of registration staff, using positive reinforcement and recognition; ensures staff members adhere to all established policies and procedures related to the front desk business operations and continuously monitors compliance. Assists with planning, organizing, and scheduling to accommodate daily expected volumes; monitors patient flow and communicates any issues to management, including wait times, in the registration and clinical areas throughout the day; provides needed coverage to other clinics, as volumes dictate. Verifies patient demographic and insurance information and edits information as necessary; explains Consent for Treatment, Financial Liability and HIPPA (if applicable) to patient; determines patient questionnaires required by individual physicians and instructs patient to complete, prior to appointment.• Responsible for completing employee time records in the Kronos System; assists in monitoring staff productivity and work quality by conducting data reviews and audits (e.g. attendance, data entry, voucher organization, scheduling accuracy); in consultation with management, initiates the performance management process to address on-going performance issues as necessary. Makes every effort to collect outstanding patient account balances; refers patients to a Financial Counselor when indicated; runs end of day reports from the IDX system and credit card machines; ensures accurate accounting of collected funds and deposits collected funds in the Main Cashier's office. Identifies and recommends process changes to management that will improve overall performance and efficiency of the registration process. Schedules follow-up appointments as indicated by the physician adhering to Patient Appointments Policies and Procedures. Performs other duties as assigned.
The minimum requirements are as follows: High School diploma is required. Bachelor's degree preferred. Five (5) years experience in healthcare setting, preferably in an out patient clinic setting, out patient department, or admitting department. Mus be able to work a flexible schedule including weekends. Any appropriate combination of relevant education, experience and/or certifications may be considered.
of Miami Health System, South Florida's only university-based health system,
provides leading-edge patient care powered by the groundbreaking research and
medical education at the Miller School of Medicine. As an academic medical
center, we are proud to serve South Florida, Latin America and the Caribbean.
Our physicians represent more than 100 specialties and subspecialties, and have
more than one million patient encounters each year. Our tradition of excellence
has earned worldwide recognition for outstanding teaching, research and patient
care. We're the challenge you've been looking for.
Patient safety is a top priority. As a
result, during the Influenza ("the flu") season (September through
April), the University Of Miami School Of Medicine requires all employees who
provide ongoing services to patients, work in a location (all Hospitals and
clinics) where patient care is provided, or work in patient care or clinical
care areas, to have an annual influenza vaccination. Failure to meet this
requirement will result in rescinding or termination of employment.
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