Graduate Admissions Lead (Student Services Professional II)

Job description

Job Title:Graduate Admissions Lead (Student Services Professional II)
Job ID:13475
Full/ Part Time:Full Time
Job Code:3082
Department:Admissions and Records
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Salary range:$4,075 - $5,769 per month (anticipated hiring salary: $4,075 per month)

Note: This is a full-time (40 hours per week), probationary, exempt position

Organizational Description:

Our mission is to admit, enroll, and serve Fresno State's diverse student population and deliver information considering policies and procedures to ensure student success.


This position serves as the Freshmen Admissions Lead in the Admissions Office and reports directly to the Associate Director of Admissions. Under the general supervision of the Associate Director and Director of Admissions this position is responsible for a variety of administrative and student advising assignments that support the processing of over 20,000 undergraduate applications from students seeking admission to Fresno State. This position requires knowledge of CSU admission policy and functionality of application processing in the PeopleSoft Student Administration System and involves heavy communication with applicants, parents, high school personnel and other stakeholders. The incumbent also serves as the liaison between the Admissions Office and Undergraduate Student Recruitment and other stakeholders.

Position Summary:

	Serve as the liaison and primary point of contact between High School counselors and administrators and Fresno State Admissions concerning interpretation of Admissions policy or questions	Provide admissions and activity reports to the supervisor using technologies such as Hobsons Radius or other CRM, PeopleSoft and Tableau	Lead six to seven SSP admission advisors including providing work direction and managing workload so applications can be reviewed and an admissions determination can be made	
  • Advise prospective students, parents and counselors on admission procedures, college entrance and placement exams
  • Advise students on college readiness including providing leadership for the college readiness specialist
  • Collaborate with other admissions leads on resolving technical and functional issues related to admissions and work closely with admissions management on planning short and long-term goals for the freshmen admissions office
  • Assist with the transition of students to the university by collaborating with other departments such Advising, Admissions, EOP, Financial Aid, Scholarships, University Courtyard, Dream Outreach Center, and Dog Days to ensure applications are complete
  • Work closely with the Undergraduate Student Recruitment Ambassador lead to facilitate the admission of first-time freshmen in our service area
  • Participate in and represent Admissions at events requiring first-time freshman admission expertise
  • Assist with directing the workflow of applications from downloading to final admission including assigning work duties to staff and student assistants
  • Lead the training of all new admission advisors and student assistants that work with freshmen and returning student admissions
  • Help to review, edit and manage the communications to admission applicants
  • Lead for applicants and provide recommendations to admissions management
  • Assist with the yearly assessment of the Freshmen Admissions office goals
  • Attend trainings pertaining to Admissions
  • Secondary Duties of the job include:

    	Keep up-to-date regarding policies and procedures related to admissions, academic programs, general education and related university information	Stay in communication with applicants and high school personnel	Assist with other various office programs and events as approved by the director	Perform other job-related duties and special projects as assigned	Work occasional evenings and weekends during peak admissions periodsKnowledge, Skills & Abilities:

    	Working knowledge of the practices, procedures and activities of a university Admissions and Records office	General knowledge of the methods and problems of organizational and program management	General knowledge of research and interview techniques	General knowledge of the principles of individual and group behaviorAbility to:

    	Interpret and apply program rules and regulations	Use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements	Obtain factual and interpretative information through interviews	Reason logically	Collect, compile, analyze and evaluate data and make verbal or written presentations based on these data	Advise students individually and in groups on routine matters where required	Recognize multicultural, multi-sexed and multi-aged value systems and work accordingly	Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts	Rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned	Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areasEducation and Experience:

    	Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field	
      		Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis	
    		Equivalent of two years of professional experience in one of the student services program areas or in a related field	
      		A master's degree in a job-related field may be substituted for one year of the professional experience	
    		History of punctuality and positive performance evaluationsSpecialized Skills:

    Ability to work flexible hours including evenings and some weekends, and travel extensively

    Preferred Skills:

  • Experience working with high school personnel
  • Experience overseeing and training staff and students
  • Experience and/or familiarity with the California State University, Fresno's admissions requirements and process
  • Skilled in computer software, word-processing, PowerPoint, Excel, databases, PeopleSoft, and social media
  • Ability to:

  • Develop and deliver effective presentations and/or workshops
  • Plan, organize, and execute events

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    Job No:
    Posted: 4/9/2018
    Application Due: 4/24/2018
    Work Type: