Graduate Admissions Lead (Student Services Professional II)


Job Title: Graduate Admissions Lead (Student Services Professional II)
Job ID: 13479
Full/ Part Time: Full Time
Job Code: 3082
Department: Admissions and Records
To apply, please visit: https://wsx.fresnostate.edu/x/?k=hrjov1&v=13479
Salary:

Salary range:$4,075 - $5,769 per month (anticipated hiring salary: $4,075 per month)

Note: This is a full-time (40 hours per week), probationary, exempt position

Organizational Description:

Our mission is to admit, enroll, and serve Fresno State's diverse student population and deliver information considering policies and procedures to ensure student success.

Overview:

The Graduate Admissions Lead reports directly to the Associate Director and Director of Admissions and serves as the liaison to the Division of Research & Graduate Studies to help meet the graduate enrollment goals of the University.

Reporting to the Associate Director of Admissions, the Graduate Admissions Lead's primary responsibility is to provide leadership in the areas of graduate admissions counseling, processing of applications, interpretation of admissions policy and procedures, and overseeing the technical and functional duties related to graduate admissions in the Admissions Office.

The purpose of these services and activities is to assist students in making successful progress toward their degree objectives. Such services and activities may include providing information and guidance to students; coordinating and administering programs, events, and projects; advocating the needs of students to university administrators, faculty and staff; and providing support and assistance to students facing a variety of problems, questions and challenges. The incumbent leads the work of one graduate admissions advisor and several student assistants.

Position Summary:

	
  • Advise students and stakeholders in the area of graduate admissions
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  • Collaborate with other admissions leads on resolving technical and functional issues related to admissions and works closely with admissions management on planning short and long term goals for the graduate admissions office
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  • Represent and provide leadership when working with the Division of Research and Graduate Studies when reviewing special circumstances or helping to interpret admissions policy
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  • Act as the liaison to all graduate departments to help resolve admissions problems or questions
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  • Lead the training of new graduate faculty coordinators with the graduate admissions process
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  • Provide various activity reports to the Director and AVP including statistics on admissions numbers
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  • Use technology such as Radius (CRM), Tableau dashboards and PeopleSoft, to help disseminate graduate admission reports and information
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  • Oversee the downloading and posting of all graduate applications from Cal State Apply to PeopleSoft including troubleshooting errors and problems and working with IT to resolve issues
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  • Oversee the downloading and posting of all graduate test scores to PeopleSoft including troubleshooting any errors and working with IT to resolve problems
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  • Direct and coordinate the graduate admissions processing workflow including maintenance of all automated processes run in PeopleSoft
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  • Coordinate and direct the workflow of applications from downloading to final admission including assigning work duties to staff and student assistants
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  • Review, edit and manage the communications to graduate admission applicants
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  • Assess and manage customer service techniques and experience for applicants, students and faculty
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  • Assist with assessment of graduate admissions goals
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  • Attend training related to graduate admissions
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  • Present and represents graduate admissions at conferences and other events
  • Secondary Duties of the job include

    	
  • Keep up-to-date regarding policies and procedures related to admissions, academic programs, general education and related graduate information
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  • Stay in communication with graduate faculty coordinators and departments
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  • Work occasional evenings and weekends during peak admissions periods
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  • Perform other job-related duties and special projects as assigned
  • Knowledge, Skills & Abilities:

    	
  • Working knowledge of the practices, procedures and activities of a university Admissions and Records office
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  • General knowledge of the methods and problems of organizational and program management
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  • General knowledge of research and interview techniques
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  • General knowledge of the principles of individual and group behavior
  • Ability to:

    	
  • Interpret and apply program rules and regulations
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  • Use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements
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  • Obtain factual and interpretative information through interviews
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  • Reason logically
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  • Collect, compile, analyze and evaluate data and make verbal or written presentations based on these data
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  • Advise students individually and in groups on routine matters where required
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  • Recognize multicultural, multi-sexed and multi-aged value systems and work accordingly
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  • Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts
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  • Rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned
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  • Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas
  • Education and Experience:

    	
  • Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field	
      		
    • Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis
    • 	
    	
  • 	
  • Equivalent of two years of professional experience in one of the student services program areas or in a related field	
      		
    • A master's degree in a job-related field may be substituted for one year of the professional experience
    • 	
    	
  • 	
  • History of punctuality and positive performance evaluations
  • Specialized Skills:

    Ability to work flexible hours including evenings and some weekends, and travel extensively

    Preferred Skills:

    	
  • Experience working with graduate admissioons
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  • Experience overseeing and training staff and students
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  • Experience and/or familiarity with the California State University, Fresno's admissions requirements and process
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  • Skilled in computer software, word-processing, PowerPoint, Excel, databases, PeopleSoft, and social media
  • Ability to:

    	
  • Develop and deliver effective presentations and/or workshops
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  • Plan, organize, and execute events


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