Director, Academic and Educational Support Programs

Job description

Director, Academic and Educational Support Programs

Stanford University

Job Number:

I. Summary of Position

UAR's Director of Academic and Educational Support Programs reports to the Associate Dean for Academic Progress, Academic Policy, and Specialized Advising. This Director is responsible for management and implementation of the processes and workflow—internal to UAR/VPUE and external across the university—related to monitoring undergraduates' academic progress (e.g., academic review) and requests for exceptions to university policy (e.g., petitions). S/he also is responsible for the development of programs that provide academic support for undergraduates in general as well as specialized student populations (e.g., students returning from academic suspension or other leaves, transfers, coterminal students), and shares in the guidance, training and oversight for the work of all UAR Advisors and administrative staff on matters related to university academic policy. S/he serves as the one of the primary liaisons to the Office of the University Registrar, Student Services Center, and administrative staff in all academic departments for issues of academic policy affecting undergraduates, and collaborates with relevant university partners to maintain and enhance systems that advance and impact academic records. S/he is a professional Academic Advisor in UAR, directly supervises a team of full- and part-time academic advisors and administrative staff, and has a related budget.

II. Core Duties

  • Serve as a member of the UAR Management Group using expert knowledge of university policy, academic advising, and undergraduate education.
  • Manage the work of others through direct and indirect supervision; make hiring decisions.
  • Interpret and ensure the implementation and application of university policy and practices by UAR Advisors (and VPUE at large), that relate to academics; oversee and assist in the design and management of processes, particularly those related to academic policy and academic support.
  • Gather and analyze data, and prepare reports that assess student progress, the needs of student populations, as well as the effectiveness of UAR processes and advising efforts.
  • Assist in the development and use of technology to maintain documents and track data.
  • Provide training on academic advising theory and practice to UAR Advisors, staff, and university staff; participate in the development and implementation of advising initiatives and projects.
  • Develop, implement, and provide one-on-one, group, electronic, and general academic advising to undergraduates, with specific attention to specialized and at-risk student populations, to assist them in appropriate decision-making on a range of issues including but not limited to: intellectual opportunities, academic progress, academic policies, academic skills/support, etc.
  • Lead university-wide teams and projects, and provide outreach and consulting as a subject matter expert (i.e., advising, technology, etc.) to internal and external organizations.
  • Resolve substantial issues which may span multiple areas, using advanced technological skills and expert professional knowledge.
  • Manage financial processes and development of budgets.

III. Minimum Requirements

  • Bachelor's degree and five years of relevant experience, or combination of education and relevant experience; advanced degree (e.g., M.A., M.S., J.D., PhD.) preferred.

  • Experience in academic advising in a higher education setting in a complex university environment, and sensitivity to diverse student populations, with knowledge and understanding of the intellectual and social development of college students preferred.

  • Advanced communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and all levels of management.

  • Strong analytical and problem solving skills to review and analyze complex information.

  • Advanced computer skills/expertise, including experience with Microsoft Office Suite.

  • Understanding of financial transactions and budget experience preferred.

  • Ability to ensure compliance with legal, financial, and university policies, and external regulations.

IV. About the Office of the Vice Provost for Undergraduate Education (VPUE) and Undergraduate Advising and Research (UAR)

The mission of the Office of the Vice Provost for Undergraduate Education (VPUE) is to partner with Stanford faculty, staff, and students to produce and educate knowledgeable, engaged citizens and creative, confident leaders for our future world.

The office of Undergraduate Advising and Research upholds the mission, standards, and requirements of the University, introduces students to the full intellectual richness of undergraduate study at Stanford, supports students in their academic and intellectual pursuits, and instills in them a sense of identity within and belonging to our community of scholars at Stanford. Specifically, we aim to provide academic advising, programming and support for students as they reflect on and shape their Stanford education; guide students as they engage with the full breadth and depth of intellectual opportunity at Stanford; acknowledge and support students' personal development and sense of belonging at Stanford; and uphold and apply Stanford's academic policies with consistency, equity, and transparency.

V. About Stanford University

Stanford University, located between San Francisco and San Jose in the heart of California's Silicon Valley, is one of the world's leading teaching and research universities. Since its opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world.

Supporting that mission is a staff of more than 10,000, which is rooted in a culture of excellence and values innovation, collaboration, and life-long learning. To foster the talents and aspirations of our staff, Stanford offers career development programs, competitive pay that reflects market trends and benefits that increase financial stability and promote healthy, fulfilling lives. An award winning employer, Stanford offers an exceptional setting for professionals looking to advance their careers.

VI. Physical Requirements

  • Frequently sit, perform desk-based computer tasks.

  • Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.

  • Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Working Conditions:

  • Ability to work evenings and weekends on occasion.

Work Standards:

  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.

  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide,

VII. How to Apply

If you're ready to work for an organization that nurtures diversity, respect, professional development and a comfortable work-life fit, we invite you to explore this opportunity and apply online:

  • Click on Job Search

  • Enter 78399 in the Keyword Search field

VIII. Affirmative Action Statement

Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Job: Student Services

Location: Vice Provost for Undergrad Education
Schedule: Full-time
Classification Level:

To be considered for this position please visit our web site and apply on line at the following link:

Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.





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Job No:
Posted: 4/9/2018
Application Due: 6/11/2018
Work Type: