Director, Counseling - Knoxville
Ross University School of Medicine, located on the beautiful Caribbean island of Dominica in the West Indies, invites applications for a non-academic post as a Director of Counseling. Please note: due to the aftermath of hurricane Maria, RUSM has temporarily relocated to Knoxville, Tennessee and will be conducting classes there until the restoration of campus and community infrastructure in Dominica is complete. Successful candidates will provide services to medical students and their families under the supervision of and as part of an integrated, professional multidisciplinary health team. The center provides individual, group, family, and couples counseling, as well as outreach and consultation. The center is currently staffed with licensed psychiatrists, psychologists, and counselors. Position will remain open until filled. Ross University School of Medicine is a member of Adtalem Global Education (NYSE: ATGE), a global education provider headquartered in the United States. The organization's purpose is to empower students to achieve their goals, find success and make inspiring contributions to our global community. Founded in 1978, Ross is committed to educating a diverse group of skilled physicians to serve as leaders in the U.S. healthcare system. With more than 12,000 alumni, Ross is an important contributor to healthcare in North America. Students complete their foundational studies in Dominica, West Indies, before completing their clinical training in one of Ross's affiliated teaching hospitals throughout the United States. Ross is accredited by the Dominica Medical Board and the Caribbean Accreditation Authority for Education in Medicine and Other Health Professions (CAAM-HP). Education is the primary focus of the faculty. The academic year is divided into three semesters with a new class of students admitted each semester. Lectures and other educational responsibilities continue throughout the year. Support services include counseling and an effective counselor is sought, particularly an individual who is interested in supporting the counseling service and who works well on a team. Research opportunities exist, primarily in the area of medical education.
The successful candidate will possess:
- Must be willing and able to work within a team-oriented environment; collaborating, learning, and training other health care professionals;
Demonstrated experience working with diverse populations;
Personal attributes that facilitate effective interpersonal relationships and communication with a wide range of patients, families, staff, and administrators;
Proficient in standard Microsoft Office applications and comfortable incorporating technology into patient care activities (e.g., electronic medical records);
Develop and implement clinical instruction policies, procedures and systems for ongoing operation of the Counseling Center;
Structure and report program evaluation outcomes for the Counseling Center;
Create ongoing data collection and information management systems, appropriate for the counseling center
Participate in university committees, as assigned;
Integrate Counseling Center goals and objectives into the overall curriculum for the Department of Behavioral Sciences; and
Represent Counseling Center efforts at University functions, College, and Departmental Committees.
- Teamwork - Supportive of team/departmental goals; willingly helps others by providing information, training, or work assistance; demonstrates flexibility in responding to changing work conditions, or unexpected issues that arise.
Service Orientation - Consistently demonstrates concern/courtesy to coworkers and customers; follows through on commitments to customers; works to improve level of service.
Communication - Listens effectively; responds clearly and directly; prepares clear concise reports, records or documentation; gives or explains instructions and ideas to others effectively
Adaptability - Ability to adjust to a variety of situations/issues; exhibits flexibility to changing work demands
Innovation/Creativity/Initiative - Works independently, willing to learn new skills, processes; engages in creative problem solving, open and receptive to new ideas; integrates change and makes appropriate suggestions (based on work experience) to improve work area/flow or processes; proactively works to identify and address work problems or issues
Motivation - Enthusiastically assumes new tasks, responsibilities; takes personal responsibility for departmental success; works steadily and actively; demonstrates positive attitude toward self and others
Job Knowledge - Applies technical and procedural know-how to “get the job done”; demonstrates understanding and mastery of process, methods, systems and/or procedures; keeps informed of the latest developments in area of specialty
Judgment - Analyzes situations; uses problem solving skills; makes appropriate decisions consistent with the situation; obtains and evaluates pertinent information to determine source of and alternative solutions to problems
Quantity & Productivity - Accommodates multiple demands for commitment of time, energy and resources; develops and/or follows work procedures; handles information flow; organizes work assignments for optimum results; manages time and priorities appropriately
Quality - Demonstrates competence, accuracy, thoroughness, and reliability
- Staff Development - Promotes staff development by providing detailed instructions/training, and timely, honest feedback (e.g., completes timely performance appraisals on employees); accurately assesses the needs and strengths of others; recognizes employee successes; provides challenging assignments as opportunities for employees to learn and grow
Decision Making - Knows when to refer matters to the next level; determines priorities and acts within the agreed upon time frame; develops alternatives with rationale and consequences for each course of action; uses the values and principles of the University to determine what is important, and to guide actions; effectively identifies solutions and solves problems
Leadership - Effectively conveys vision of unit goals; motivates employees to embrace the vision and contribute to unit/department success; serves as positive role model for employees; visibly supports University goals and mission and demonstrates dedication to the success of the organization; effectively addresses conflicts; facilitates communication; fosters productive work environment
Promotes Diversity - Creates work environment which respects diversity and welcomes new ideas; proactively works to achieve, maintain diverse workforce
Compliance/Accountability/Risk Management - Has completed a formal risk assessment of the department, identifying all known high risk areas, and made recommendations for improvement/change along with an implementation plan; maintains ethical management practices for self and staff; ensures compliance of University, policies and laws; protects proprietary information; and ensures proper use of organizational assets and the accuracy of records and reports.
The successful candidate will possess:
- Knowledge of academic student mental health, medical student development and the student affairs field;
Abilities and attributes that enable effective representation of mental health issues in the university community;
Commitment to an environment of inclusion and diversity;
Personal qualities and skills that enable effective interaction with, and the ability to gain the respect of, counseling staff, colleagues, administrators, faculty, staff, and students;
- An earned doctorate from an accredited university in counseling psychology, clinical psychology, counselor education, or other closely related discipline is required. Candidates must be licensed to practice independently by their respective licensing board/authority.
A minimum of 6 years of leadership experience in an administrative/supervisory capacity and 10 years professional experience in a university counseling center required. Experience working in an academic health counseling center is preferred.