IT Support Technician
Lynn University is an independent, innovative college based in warm, sunny Boca Raton, Florida. We're consistently recognized by The Chronicle of Higher Education as a "Great College to Work For" in such areas as compensation and benefits; work/life balance; job satisfaction; and respect and appreciation.
Our nearly 3,000 students hail from approximately 100 countries and nearly all 50 states, making Lynn one of the top five most international schools for our size. Our campus is a melting pot of cultures and beliefs, and we pride ourselves on our ability to embrace new ideas.
As a Lynn employee, you'll be free to think differently. You'll enjoy on-campus events and workshops that aim to reduce stress and celebrate community. And most importantly, you'll be doing your part to build a better future.
Lynn is currently accepting applications for the position of IT Support Technician. The purpose of this job is to provide outstanding customer service and innovative ideas by listening to our customers' needs and utilizing the technology available to us to provide effective and efficient solutions. This position provides support to Lynn University students, staff and faculty with IT related technical questions, challenges and issues and assists them in creating trouble tickets, and resolving hardware, software and service related issues. This job also entails providing IT support before, during and after on-campus events including; planning for the event, setting up and tearing down workstations, portable wireless antennae and network cabling necessary for the event, installing software, testing setups and documenting procedures to make the event successful for our customers. Enthusiasm, positive mental attitude and a smile are all requirements for the persons applying for this position.
Essential Duties and Responsibilities
Providing technical support for students, staff and faculty.
Identify, troubleshoot and resolve issues related to PC, laptop and Apple hardware, Windows, Apple OS and iOS.
Configure, update, test, install, troubleshoot and support software applications.
Install and troubleshoot computer peripherals and other hardware.
Provide desk-side, remote and telephone support for IT related issues.
Document processes and procedures for daily operations.
Assess risk related to implementations, upgrades and changes.
Identify, communicate and escalate service impacting issues in a timely manner to customers, technicians and manager.
Coordinate and prioritize workload to meet timelines and expectations.
Bachelor's degree (B.A.) from four-year college or university.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute, rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Preferred certifications: A+ and Network+
Ability to clearly and politely communicate with end users and technicians on their level through both written and verbal means of communications.
Familiar with: Microsoft Office Suite, Scripting silent installations, Print Server Management, AV troubleshooting and support, Apple OS and iOS and able to navigate Apple's OS easily, Microsoft Windows OS
Preferred: Microsoft Certified Solutions Associate (MCSA), Apple Certified Mac Technician (ACMT), Help Desk Institute - Desktop Support Technician, ITIL Certifications.
Accreditation and equal opportunity
Lynn University is an equal opportunity employer and does not discriminate in its programs or activities on the basis of race, color, gender, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy or parenting status, veteran status, retirement status, or any other characteristic protected by law. In accordance with Title IX of the Education Amendments of 1972, Lynn University does not discriminate on the basis of sex. Inquiries concerning the application of the non-discrimination policy may be directed to the University Compliance Officer/Title IX Coordinator at 3601 N. Military Trail, Boca Raton, FL 33431; via email at firstname.lastname@example.org; by phone at +1 561-237-7727 or to the U.S. Dept. of Education OCR.
Lynn University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award baccalaureate, masters and doctoral degrees. Contact the SACSCOC at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call +1 404-679-4500 for questions about the accreditation of Lynn University. 2016 Lynn University 08/16.
Americans with Disabilities Act
Please notify us at least five days in advance if a reasonable accommodation for a disability is needed by calling +1 561-237-7639.
The Annual Security and Fire Safety Report
In compliance with the Clery Act, the University annually provides a report to each student and current employee, as well as to prospective employees and students, that provides a detailed disclosure of information regarding campus security practices (including Emergency Response Plan, Timely Warnings, Emergency Warnings, Missing Persons, fire safety policies, fire prevention data, and Crime Log policies), as well as crime and fire-related incident statistics for the preceding year. The Annual Security and Fire Safety Report is available online at lynn.edu/securityreport
For your health, Lynn University is now smoke- and tobacco-free.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.